Tasting Room Manager- Sweet Heart Winery | Loveland, Colorado Flagship Location - 5500 W. Highway 34 Sweet Heart Wine is one of Colorado's most recognized and fastest-growing winery brands, known for elevated guest experiences, award-winning wines, and unforgettable hospitality. Recognized as a Top 10 Winery in the United States, our flagship Loveland tasting room operates in a dynamic, high-volume environment featuring weddings, events, guided tastings, wine club experiences, premium food and beverage service, and thousands of guests throughout the year. We are seeking a highly organized, hands-on Tasting Room Manager to help lead daily operations at our flagship location while coaching and developing a hospitality team focused on excellence. This role is ideal for someone who thrives in fast-paced environments, leads confidently under pressure, communicates exceptionally well, and enjoys building strong teams while delivering premium guest experiences. At Sweet Heart Wine, our mission is simple: "Create experiences for people to connect." What You'll Do - Leadership & Floor Operations Lead day-to-day tasting room operations at our flagship location Serve as Manager on Duty during scheduled shifts Run the floor during high-volume weekends and events Maintain awareness of guest flow, staffing levels, and operational efficiency Ensure exceptional guest experiences and premium hospitality standards Lead with urgency, professionalism, positivity, and accountability Team Coaching & Staff Development Coach, mentor, and develop hospitality staff daily Teach team roles, responsibilities, and operational expectations Reinforce hospitality standards and operational discipline Correct and coach staff in real time when needed Support onboarding and ongoing employee development Help create a culture focused on teamwork, performance, and winning each day Operational Oversight Coordinate scheduling and staffing needs with leadership teams Ensure food and beverage ordering is accurate, timely, and organized Assist with kitchen oversight and operational coordination Maintain clean, organized, and efficient systems Support inventory flow and operational readiness Help ensure company standards and procedures are consistently followed Cross-Functional Collaboration Work closely with Weddings & Events leadership Coordinate with Wine Club and Guided Tastings teams Partner with leadership across departments to ensure alignment and communication Participate in operational planning and leadership meetings What We're Looking ForRequired Qualifications Previous management or supervisory experience in hospitality, restaurant, winery, beverage, or high-volume service environments Strong leadership and coaching ability Excellent communication and organizational skills Ability to remain calm and effective under pressure Strong attention to detail and operational follow-through Adaptability and problem-solving skills Demonstrated evidence of organization and accountability Ability to supervise, direct, and motivate teams in fast-paced environments Technical Aptitude Strong technical aptitude is highly valued in this role.

Preferred experience includes:

Toast Point of Sale (POS) systems highly valued Google Workspace (Docs, Sheets, Gmail, Calendar, Drive) Microsoft Office Suite Scheduling and hospitality software systems AI-assisted workplace tools and modern operational technology Handheld POS devices, tablets, and reporting systems Leadership Expectations The ideal candidate: Leads from the floor Demonstrates grace under pressure Operates with urgency and organization Builds strong culture and accountability Understands premium hospitality standards Communicates clearly and professionally Embodies and reinforces company core values daily Our Core Values - H.E.L.P. Hospitality Create welcoming, memorable experiences. Efficiency Operate with discipline, urgency, and organization. Love Invest TIME into people and relationships. Product Every team member contributes to sales and guest satisfaction. Compensation & BenefitsCompensation $47,500 - $60,000 annually Performance-based growth opportunities Benefits May Include Health Insurance Dental Insurance Vision Insurance 401(k) Paid Time Off Employee Discounts Leadership Development Opportunities Why Join Sweet Heart Wine? Join one of the fastest-growing winery brands in the region Help lead operations at a nationally recognized destination winery Be part of a high-performance hospitality culture Work alongside passionate leaders and an energized team Help create experiences people remember forever If you are passionate about hospitality, leadership, coaching teams, and operating at a high level in a fast-moving environment, we would love to hear from you.

Pay:

$47,500.00 - $60,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Do you have experience with

TOAST POS

Experience:

Bar management: 2 years (Preferred)

License/Certification:

TIPS, Serve Safe (Preferred)

Location:

Loveland, CO 80537 (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Loveland, CO 80537 (Required)

Work Location:

In person