BLS AMBULANCE FIELD OPERATIONS MANAGER

BLS AMBULANCE FIELD OPERATIONS MANAGER

Andy's House Health and Home Services LLC Northglenn, CO Job Details Full-time $45,000 - $52,000 a year 1 hour ago Benefits Health insurance Dental insurance Vision insurance Life insurance Qualifications Operations management Dispatching Team development Hiring EMT experience Recruiting Full Job Description Andy's House Health and Home Services LLC is a family-owned healthcare company based in Thornton, Colorado. We operate a $4 million NEMT operation and we are launching a two-unit BLS non-emergency ambulance service. We need one person — the right person — to help us build it from the ground up. We are not looking for someone who wants to manage a shift and go home. We are looking for an EMT who thinks like a business owner, leads like a mentor, and communicates like a professional. Someone who can walk out of a patient's room, call a physician with a clear clinical update, and then sit across from a SNF director and close a transport contract — all before lunch. If you can do that — and do it well — there is an ownership stake in this company waiting for you.

WHO WE ARE

Andy's House was built because our family personally experienced the failures of healthcare transportation and home care. Emily's mother needed reliable dialysis transport. Our son with complex medical needs needed consistent, compassionate care. We built the company we wished had existed — and that foundation is the standard every patient we serve will experience. Our values are

CARES:

Compassion

• Accountability
• Respect
• Equality
• Safety

WHY COMMUNICATION IS THE CORE OF THIS ROLE

In a two-unit BLS operation, you are the connective tissue between every person who touches a transport — the patient, the family, the sending facility, the receiving facility, the Medical Director, your EMT crew, the dispatcher, and Andy's House ownership. Every single one of those relationships requires a different communication style, a different level of clinical language, and a different kind of trust.

WHAT GREAT COMMUNICATION LOOKS LIKE

Your Medical Director Precise clinical language. Organized PCR summaries. QA findings presented clearly with context. You never waste a physician's time. A Nervous Patient Calm. Clear. Compassionate. You explain what is happening before it happens. You make them feel safe before the stretcher moves. A New EMT on Your Team Clear expectations. Direct feedback. You tell people what they did wrong without making them afraid to come to work. You make your team better. A SNF Director of Nursing Professional. Reliable. You follow up when you say you will. You solve problems before they call you. You become the transport company they trust by default. Emily and John Bedwell Honest. Proactive. You bring problems with proposed solutions, not just problems. You report good news and bad news with equal transparency. CDPHE During an Inspection Confident. Prepared. Your documentation speaks before you do. You have never had to scramble because everything is already organized. If reading this table made you think of specific moments in your EMS career where you did exactly this — you are the right person. If it made you anxious — this role will not be a good fit and that is okay.

THE ROLE

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WHAT YOU WILL ACTUALLY DO

In Year 1 you are doing the work AND building the systems. As volume grows, you transition from doing to managing. Here is what that looks like: NOW — You Are in the Field

AS WE GROW

— You Lead the Team Run transports alongside your EMT crew Build all SOPs and clinical protocols with the Medical Director Set up dispatch workflows, PCR documentation, and QA systems Recruit, interview, hire, and train EMT staff Maintain CDPHE compliance — daily inspection logs, certifications, reporting Build SNF and dialysis center referral relationships Track KPIs and report to ownership monthly Lead and schedule a growing EMT crew Manage QA/QI program with Medical Director Drive referral volume growth — facility partnerships Oversee billing compliance and PCR quality Mentor junior EMT staff and build team culture Participate in strategic planning with ownership Build toward your equity stake milestone

WHO WE ARE LOOKING FOR

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THE GREEN FLAGS

Current NREMT certification and active Colorado

CDPHE EMT-B

certificate (EMT-Advanced or Paramedic welcome) Minimum 3 years of EMS field experience — you have seen enough to know what good looks like Experience leading or supervising other EMS personnel — you know how to hold people accountable without losing them Business instinct — you think about why things are done, not just how Process builder — you have written an SOP, built a checklist, or fixed a broken workflow before Clean MVR and background — no exceptions Hunger — you are not looking for a comfortable job, you are looking for a place to grow Communication is your superpower — you write clearly, speak confidently, and adjust your style for every audience from a nervous patient to a CDPHE inspector to a physician on a QA call Familiarity with ePCR systems, CDPHE compliance, and Medicare documentation is a strong plus

WHO THIS IS NOT FOR

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BE HONEST WITH YOURSELF

We respect your time and ours. If any of these describe you, this is not the right fit and that is okay — please apply elsewhere. ✗ You want a set schedule, guaranteed overtime, and to punch out at exactly your shift end ✗ You have never supervised anyone and are not sure you want to ✗ You think SOPs and documentation are someone else's job ✗ You want to be told what to do rather than figure out what needs to be done ✗ You see this as a stepping stone to somewhere else in 12 months ✗ You are uncomfortable with the idea that your pay will partly depend on how the business performs ✗ You are not genuinely excited about helping build something from scratch ✗ You need a large established company infrastructure to feel secure ✗ You struggle to write a clear email, give direct feedback, or pick up the phone when a problem needs to be solved

COMPENSATION

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BUILT FOR BUILDERS

Base Salary $45,000-$52,000 / year guaranteed

• paid bi-weekly Performance Bonus Quarterly bonus tied to transport volume, QA scores, and billing compliance — up to $8,000/year additional at target Revenue Sharing Once BLS revenue exceeds breakeven threshold, revenue sharing kicks in — percentage of net BLS revenue paid monthly.

Increases as volume grows. Equity Stake Ownership stake in Andy's House BLS operation available to the right candidate who proves they can build and lead this operation. Milestone-based vesting — details discussed with qualified candidates only. Year 2+ Target Total compensation target $60,000-$75,000+ as the operation scales — base + bonuses + revenue share

WHAT ELSE WE OFFER

Clinical partnership with our Medical Director — real physician involvement in protocols and QA Established infrastructure — dispatch systems, GPS fleet tracking, billing, HR, and insurance already in place A company that was built on values, not margin optimization Your name on something — if you build this right, it carries your fingerprints permanently

HOW TO APPLY

Send the following to with the subject line "BLS Operations Manager — [Your Name]": Your resume — current NREMT number and

CO CDPHE

certificate number included A brief cover note (email body is fine) answering this one question: Tell us about a time you built or fixed a process in an EMS setting — what was broken, what you did, and what the result was Your available start date Applications without the cover note will not be reviewed. We are serious about finding someone who thinks and communicates — show us both. Your cover note is your first communication with Andy's House. Write it like it matters. "The single biggest problem in communication is the illusion that it has taken place." — George Bernard Shaw At Andy's House, we treat every patient like family. That starts with how we talk to them — and it starts with you.

Pay:

$45,000.00 - $52,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Experience:

EMT:

3 years (Required) Ability to

Commute:

Northglenn, CO 80233 (Required)

Work Location:

In person