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HS
Hydra Service Inc.
Field Service Manager
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Based on Florida data
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What they do
A Field Operations Manager is responsible for field operations of a company or organization, usually installing, repairing or maintaining equipment or services in the field, often outdoors. May supervise field technicians and operatives. Assists in developing regional business plans and strategies. Helps manage budget and expenditures. Ensures quality and technical expertise required for field work are met.
$93,986 / year median in Florida
+6% projected growth
Job Description
About Us Hydra Service is a leading pump and process equipment distributor and licensed electrical contractor serving municipal and industrial customers across the Southeast. Our field service division performs lift station service and repair, pump station startups and commissioning, water and wastewater plant service and repair, electrical and control troubleshooting, and SCADA/telemetry support. The Role The Field Service Manager owns everything outside the building. You will manage our field service technicians, schedule and dispatch service calls, oversee startups and commissioning, maintain the service fleet, and act as the senior technical escalation point in the field. This is a working manager role — you'll spend time both coordinating the team and on job sites. Responsibilities Schedule and dispatch field technicians for service calls, preventive maintenance, warranty work, startups, and emergency callouts Manage the on-call rotation and ensure 24/7 emergency response coverage for municipal customers Serve as senior field escalation for complex troubleshooting: submersible pumps, vertical turbine and split case pumps, blowers, motor controls, VFDs, level controls, SCADA/telemetry systems, and other related equipment Perform and oversee pump station startups and commissioning, including documentation and customer training Coordinate with the Service Writer and Shop Floor Manager on jobs moving between field and shop Build and maintain relationships with municipal utility staff, contractors, and plant operators; identify service agreement and upsell opportunities Review field service reports for completeness and accuracy; ensure billable time and materials are captured Manage service vehicles: maintenance, stocking, DOT compliance, and appearance Enforce field safety: confined space awareness, arc flash, lockout/tagout, and jobsite documentation Hire, train, and develop field technicians; conduct performance reviews Track field