Marriott is seeking a Hospitality Operations Officer to support daily hotel operations and guest services. In this role, you will coordinate front desk and guest relations activities, monitor service standards, and respond to guest inquiries and escalations. You will assist with room inventory, reservations, and occupancy reporting, while helping ensure compliance with brand and safety standards. Partnering closely with departments such as housekeeping, food and beverage, and security, you will help resolve issues quickly, support staff scheduling, and champion Marriott's culture of service excellence and inclusion for guests and associates. Responsibilities Coordinate daily hotel operations to support smooth guest experiences Monitor and uphold Marriott service and brand standards Respond to and resolve guest inquiries, complaints, and escalations Assist with room inventory, reservations, and occupancy reporting Collaborate with housekeeping, food and beverage, and security teams Support staff scheduling and basic shift coordination Ensure compliance with safety and security procedures Escalate operational issues to management as needed Support onboarding and training reinforcement for frontline staff Promote a culture of diversity, inclusion, and service excellence Required Skills Hotel operations Guest relations Customer service Front desk systems/PMS (e.g., Opera or similar) Reservations management Service recovery and conflict resolution Basic reporting and occupancy tracking Time management and prioritization Written and verbal communication Knowledge of safety and security procedures