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The Commodore Owner Association Rentals
Guest Experience Coordinator
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Job Description
Job Overview We are seeking a passionate and service-driven Guest Experience Coordinator to join our team. In this pivotal role, you will lead our guest services operations, ensuring each guest enjoys a seamless, memorable, and elevated experience. The ideal candidate is a proactive problem-solver with a strong background in hospitality, excellent communication skills, and a genuine desire to deliver exceptional service. Key Responsibilities Oversee the daily operations of the guest services department, maintaining the highest standards of hospitality. Respond to guest inquiries, concerns, and feedback promptly and professionally, ensuring swift resolution. Design and implement initiatives that boost guest engagement, satisfaction, and loyalty. Manage and monitor phone systems, ensuring effective and courteous communication for both rental and HOA-related calls. Collaborate cross-functionally with other departments to ensure smooth and consistent service delivery. Analyze guest feedback, service trends, and performance metrics to identify and address areas for improvement. Serve as a knowledgeable resource on local attractions, events, and amenities to enrich the guest experience. Assist the Rental Manager (RM) with day-to-day operations and guest services Handle minor maintenance tasks and basic property upkeep as needed Qualifications Prior experience in hospitality management, guest services, or a related field. Strong commitment to delivering exceptional customer service with a guest-first mindset. Excellent verbal and written communication skills, with professional phone etiquette. Familiarity with hotel or resort operations, property management systems, and call center processes preferred. Ability to multitask, stay organized, and thrive in a fast-paced, team-oriented environment. Strong problem-solving skills and keen attention to detail. Comfortable using phone systems, customer service platforms, and other hospitality-related technology. Join Our Team If you're enthusiastic about hospitality and love making people feel at home, we'd love to hear from you. Help us create outstanding guest experiences every day!