Ready to lead, make an impact, and spend your days on the beautiful Emerald Coast? RealJoy Vacations is looking for an energetic, hands-on, and results-driven Territory Lead to take ownership of operations across an assigned portfolio of vacation rental properties in Panama City Beach, Florida. This isn't your typical desk job. As our Territory Lead, you'll be out in the field, leading a team, solving problems, ensuring beautiful vacation homes are guest-ready, building strong vendor relationships, and helping create unforgettable experiences for guests and homeowners. If you thrive in a fast-paced environment, love leading people, know how to hold teams accountable, and can balance the big picture with the day-to-day details, we want to meet you! What You'll Do As the operational leader for your territory, you'll take ownership of property performance, quality, team execution, and the overall guest and owner experience. Lead Your Territory Own the overall operational performance and quality of your assigned vacation rental properties. Ensure homes are clean, maintained, stocked, inspected, and ready for every guest and owner arrival. Oversee turnover quality, inspections, property readiness, and recurring property issues. Coordinate property onboarding and offboarding while ensuring property-specific standards are consistently met. Lead & Develop Your Team Coach, train, develop, and inspire your territory team. Set clear expectations around productivity, quality, communication, and accountability. Help recruit, hire, onboard, and manage team performance. Manage schedules, staffing needs, and on-call coverage. Celebrate great performance and address opportunities for improvement. Build a positive, accountable culture focused on operational excellence. Keep Properties Guest-Ready Oversee maintenance requests and ensure issues are resolved quickly and effectively. Determine when work should be handled internally versus dispatched to outside vendors. Identify recurring maintenance concerns and work toward long-term solutions—not just quick fixes. Help ensure properties are prepared for seasonal demands and hurricane readiness. Manage Vendors & Partnerships Build and manage relationships with cleaning, maintenance, laundry, linen, supply, and other operational vendors. Monitor quality, responsiveness, productivity, pricing, and service levels. Hold vendors accountable to RealJoy's expectations and recommend changes when needed. Create Exceptional Owner & Guest Experiences Serve as the operational escalation point for complex guest and owner concerns. Partner closely with Owner Relations and Guest Services to resolve issues quickly. Ensure owner preferences, special requests, and property-specific requirements are properly documented and executed. Keep communication flowing across departments so everyone is working toward the same goal: exceptional stays and happy owners. Own Inventory, Spending & Results Maintain appropriate inventory levels across your territory, including linens, consumables, maintenance supplies, and guest amenities. Monitor purchasing and establish strong inventory controls. Review expenses, invoices, and vendor charges for accuracy. Identify opportunities to reduce waste, improve efficiency, and support profitability. Monitor operational KPIs and take action when results aren't where they need to be. Help Us Grow Smarter Create and improve SOPs, workflows, and operational processes. Find ways to streamline operations and make the territory more efficient. Help implement technology and scalable solutions that support sustainable growth. Identify opportunities to improve performance, profitability, and the overall operation. What We're Looking For We're looking for a confident and adaptable leader who isn't afraid to roll up their sleeves, jump into the action, and take ownership.

The ideal candidate has:

Previous leadership experience in operations, property management, hospitality, vacation rentals, or a related field. Experience leading, coaching, and holding teams accountable. Strong problem-solving and decision-making skills. Experience managing vendors, contractors, and operational partnerships. Excellent communication and relationship-building skills. Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. A hands-on leadership style with a focus on both people and results. The ability to identify problems, create solutions, and continuously improve processes. Experience managing budgets, expenses, inventory, or operational costs is a plus. Flexibility to support operational needs, including occasional on-call or after-hours situations. Why RealJoy? At RealJoy Vacations, you'll have the opportunity to make a real impact while working in one of the most beautiful destinations in Florida—Panama City Beach. You'll lead a territory, develop a team, help beautiful vacation properties perform at their best, and play an important role in creating memorable experiences for thousands of guests visiting the Emerald Coast each year. If you're ready to lead from the front, solve problems, build great teams, and help take operations to the next level, we'd love to hear from you! Apply today and bring your leadership skills to the beach. RealJoy Vacations is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.