National Exemption Service (NES) Safety Harbor, FL (On-site) $75,000 - $85,000 per year Build Something Bigger Than a Career Are you a proven operations leader who enjoys building high-performing teams, improving processes, and making a lasting impact? At National Exemption Service (NES) , we believe great companies are built by great people. For more than 58 years , we've been a trusted leader in utility management, submetering, and utility billing services, proudly serving apartment communities, commercial properties, and property management companies across 43 states . Our continued growth isn't by accident—it's driven by talented people who care about doing exceptional work, supporting one another, and constantly looking for ways to improve. We're looking for an experienced Co-Operations Manager to join our leadership team. This is more than a management position—it's an opportunity to influence the future of our operations, develop leaders, improve processes, and help shape the next chapter of an established and growing organization. If you're looking for a company where your ideas matter, your leadership is valued, and your contributions have a real impact, we'd love to meet you. Why Join National Exemption Service? At NES, you'll become part of a company that values integrity, teamwork, accountability, and continuous improvement. We believe our employees are our greatest asset, and we're committed to creating an environment where people can build rewarding, long-term careers. What You Can Expect A collaborative, team-first culture where people genuinely enjoy working together Supportive leadership that encourages innovation and values new ideas A stable, privately owned company with over five decades of success The opportunity to make a meaningful impact across multiple departments Career growth and professional development opportunities Competitive compensation and comprehensive benefits Leadership that recognizes hard work, initiative, and results A company focused on continuous improvement and operational excellence When you succeed, we succeed—and we invest in creating an environment where everyone has the opportunity to thrive. About the Role Reporting directly to the Senior Vice President, the Co-Operations Manager provides strategic leadership across several operational departments, including Billing, Compliance, Service, and Meter Reading. This role is responsible for strengthening operations, developing department managers, improving accountability, implementing scalable processes, and driving continuous improvement across the organization. This is a highly visible leadership position for someone who enjoys solving complex business challenges, building strong teams, and creating systems that allow people to perform at their best. Key Responsibilities As our Co-Operations Manager, you will: Lead, mentor, and develop department managers while fostering a positive, high-performing culture Establish operational standards, KPIs, reporting, and accountability systems Drive continuous improvement initiatives across multiple operational departments Improve communication, efficiency, and collaboration throughout the organization Oversee cross-functional operational projects from planning through successful completion Identify operational risks and proactively implement solutions before they affect customers or business performance Analyze operational data and trends to support informed business decisions Coach employees through professional development and performance improvement Partner with executive leadership on strategic initiatives and long-term organizational planning Promote a culture centered on teamwork, accountability, innovation, and operational excellence Qualifications Required Minimum 5 years of operational leadership experience Experience managing managers and multiple departments Demonstrated success building operational processes, reporting systems, and organizational structure Strong leadership, communication, and interpersonal skills Excellent analytical and problem-solving abilities Experience leading organizational change and process improvement initiatives Ability to prioritize multiple projects while making sound business decisions High level of professionalism, integrity, and accountability Preferred Utility management, utility billing, submetering, or related industry experience Experience leading distributed or remote teams Bachelor's degree in Business, Operations Management, or a related field (preferred but not required) What Success Looks Like In your first several months, you'll develop a deep understanding of each operational department, establish meaningful relationships with department leaders, and identify opportunities to improve performance and communication. As you become established in the role, you'll strengthen accountability, improve operational visibility, develop future leaders, and implement scalable systems that support the continued growth and success of National Exemption Service. Benefits We offer a comprehensive benefits package designed to support you both professionally and personally.

Competitive salary:

$75,000-$85,000 per year Medical Insurance Dental Insurance Vision Insurance 401(k) Paid Time Off Paid Holidays Employee Assistance Program (EAP) Professional development opportunities Long-term career growth Stable company with over 58 years of industry leadership Pre-Employment Requirements Employment offers with National Exemption Service are contingent upon successfully completing a pre-employment background check and drug screening. Join Our Team If you're an experienced leader who enjoys developing people, building processes, and making a lasting impact, we'd love to hear from you. Join a company where collaboration is valued, leadership is supported, and your contributions truly make a difference. Apply today and become part of the National Exemption Service team.

Pay:

$75,000.00 - $85,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Paid time off Vision insurance Application Question(s): Describe a time you inherited an operation or department that wasn't performing well. What was the first thing you changed, and why? Describe your leadership structure in your most recent role. Include whether you directly managed managers, the number of managers who reported to you, the departments you oversaw, and the approximate number of employees within your organization. Describe one operational process, KPI, reporting system, or workflow you personally implemented that improved performance. What problem did it solve, and what were the results? Employment offers with National Exemption Service are contingent upon successfully completing a pre-employment background check and drug screening. Please acknowledge that you understand and are willing to proceed with these requirements.

Education:

Bachelor's (Preferred)

Experience:

Operations management: 5 years (Required) people management: 5 years (Required) Project management: 3 years (Required)

Work Location:

In person