Overview We are a growing, locally owned service company providing HVAC, refrigeration, plumbing, electrical, and general repair services for both residential and commercial customers. We are looking for an organized, dependable, and proactive Operations Manager to oversee the day-to-day operations of our business. This is a hands-on position within a small company, so we need someone who is comfortable wearing multiple hats, managing priorities, solving problems, and making sure nothing falls through the cracks. The Operations Manager will work closely with ownership, office staff, technicians, customers, and vendors. This person will help manage our daily workflow while also developing better systems and processes as the company continues to grow. The ideal candidate has experience in operations, office management, dispatching, construction, HVAC, plumbing, electrical, or another service-based industry. We are looking for someone who can take ownership of their position, stay organized in a fast-paced environment, and help bring structure and consistency to the company. Responsibilities Oversee day-to-day business and office operations Schedule and coordinate technicians, service calls, installations, and ongoing jobs Track open service calls, estimates, approved work, parts orders, and jobs awaiting completion Prepare and send customer estimates, proposals, invoices, and other documentation Handle billing and follow up on outstanding invoices and payments Communicate with customers regarding scheduling, estimates, repairs, job status, and follow-ups Assist with estimating and pricing HVAC, plumbing, electrical, refrigeration, and general service work Order parts, equipment, and materials needed for service calls and projects Maintain and organize parts and equipment inventory Communicate with vendors and suppliers regarding pricing, availability, warranties, and orders Recruit, screen, and assist with hiring technicians and other employees Manage new employee onboarding, paperwork, and company procedures Maintain organized employee, customer, job, and company records Create and improve company processes, checklists, forms, and standard operating procedures Develop systems to ensure jobs, estimates, customer follow-ups, and parts orders are not missed or delayed Monitor workflow and identify areas where efficiency and organization can be improved Help ensure completed jobs are properly documented and invoiced Assist with technician coordination and daily problem-solving Work directly with ownership to improve company operations and support continued growth Take ownership of operational issues and follow through until they are resolved

Pay:

$40,000.00 - $80,000.00 per year

Benefits:

Paid time off

Work Location:

In person