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Director of Client Service Operations
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Staff Financial Group
Dunwoody, GA (In Person)
$127,500 Salary, Full-Time
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Job Description
Back To Results Director of Client Service Operations Job Description We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This leader will leverage analytics, technology, and process optimization to elevate both the client and team member experience. Key Responsibilities Leadership & Development Develop and mentor service team leaders and functional leaders Foster a highly engaged and collaborative workforce Communicate company vision and align service teams with organizational goals Operational Leadership Partner with executive leadership to implement strategic initiatives Establish consistent operating standards across service departments Lead operational support functions including: Data analytics Quality control auditing Training Workflow optimization Manage service operations vendors and represent the company brand professionally Establish and monitor KPIs to drive accuracy, efficiency, and client satisfaction Analytics & Reporting Oversee operational reporting and performance analytics Interpret leading and lagging indicators to support decision-making Utilize dashboards and reporting tools to generate actionable insights Applied Epic experience preferred Client Experience Ensure delivery of a consistent, high-quality client experience Maintain strong retention and service excellence metrics Balance operational efficiency with a relationship-focused service model Qualifications Alignment with company values 12-15 years of operations leadership experience Experience managing leaders of leaders Strong track record of developing talent and building teams Excellent analytical and technical skills Experience with CRM systems and workflow tools Proven success leading process improvements and systems implementations High emotional intelligence and strong communication skills