Lead Programs That Change Lives At Willis Dady Homeless Services, we believe great programs begin with great service delivery. We are seeking a Director of Operations to provide strategic leadership for our housing and employment services programs, with a strong focus on strengthening case management practices, ensuring service excellence, and achieving meaningful participant outcomes. This position leads managers and teams responsible for helping individuals and families secure housing, achieve employment goals, and move toward greater self-sufficiency. Through operational leadership, staff development, performance management, and continuous quality improvement, you will help ensure services are effective, outcome-driven, and responsive to community needs. Why Work With Us? At Willis Dady, you'll have the opportunity to serve as a key member of the leadership team, influence organizational priorities, and help shape services that create lasting impact for individuals and families in our community. You'll join a supportive, mission-driven team that values collaboration, innovation, and continuous improvement. Health, dental, and vision insurance Retirement plan with employer match Employer paid life and disability insurance Generous PTO and personal days 30-day paid sabbatical after 5 years of employment Public Service Loan Forgiveness (PSLF) eligible employer Flexible work environment that values collaboration, communication, and shared responsibility. In This Role, You Will Provide strategic and operational leadership for the agency's housing and employment services programs. Champion case management excellence and ensure high-quality, outcome-driven service delivery that supports housing stability, employment success, and self-sufficiency. Lead, develop, and support managers and teams while fostering a culture of accountability, collaboration, and continuous learning. Utilize data, performance measures, and continuous improvement practices to strengthen program effectiveness and participant outcomes. Oversee program budgets, grant performance, compliance requirements, and operational effectiveness. Build and strengthen partnerships with landlords, employers, support service providers, community organizations, and other stakeholders.

What We're Looking For Required Qualifications:

Bachelor's degree in Social Work, Human Services, Public Administration, Nonprofit Management, Business Administration or a related field (equivalent combinations of education and experience). Five or more years of progressively responsible leadership experience in homeless services, housing, human services, workforce development, case management, or a related field. Three or more years of supervisory experience. Experience overseeing effective case management services and outcome-driven service delivery. Experience managing programs, budgets, and grant-funded initiatives. Demonstrated leadership, team development, communication, relationship-building, and problem-solving skills. Experience using data and performance measures to drive results. Knowledge of Housing First, trauma-informed care, and person-centered approaches. Proficiency with Microsoft Office and the ability to learn program databases and reporting systems.

Preferred Qualifications:

Master's degree in related field. Experience working with individuals and families experiencing homelessness or housing instability. Experience overseeing housing, employment, or other community-based human service programs. Experience managing federally, state, and/or locally funded programs. Experience leading quality improvement, program expansion, or organizational change initiatives.

Additional Requirements:

Valid driver's license and insurable driving record. Ability to travel throughout the service area as needed. Successful completion of a criminal background check and other screenings. Apply Today If you are a collaborative, mission-driven leader who is passionate about developing people, strengthening services, and helping individuals and families achieve lasting stability, we encourage you to apply. Apply through Indeed or submit resume and cover letter to Human Resources at HR@willisdady.org,

Subject:

Director of Operations, or by mail to:

Willis Dady Homeless Services, Attn:

Human Resources, 1247 4th Ave SE, Cedar Rapids, IA 52403. Applications are now being accepted until the position is filled. Willis Dady Emergency Shelter policy is to provide equal employment opportunities regardless of race, color, religion, national origin, sex, age, marital status, disability, sexual orientation, gender identity, Vietnam era or disabled veteran status. All offers of employment are contingent on a negative report on criminal history records check and Sex Offender Registry. Willis Dady is an At Will Employer.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person