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Signal of Des Moines

Operations Manager

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What they do

An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.

$109,344 / year median in Iowa

+6% projected growth

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Job Description

Job Summary We are seeking an energetic and detail-oriented Operations Manager to lead operations with enthusiasm and strategic insight. In this pivotal role, you will oversee daily operations, manage teams, optimize KPI performance, and ensure exceptional client service. Your leadership will drive operational excellence, streamline processes, and foster a positive environment that motivates staff to deliver their best every day. This position offers an exciting opportunity to shape the success of our Franchise through effective management, assisting in creating processes, and outstanding team development. Responsibilities Lead and supervise daily operations, ensuring smooth workflow and adherence to company policies. Oversee employee orientation, training & development programs to enhance team skills and performance. Conduct interviewing, hiring, onboarding, and ongoing coaching of Leadership Team to build a motivated team. Drive customer service excellence by resolving issues promptly and maintaining high satisfaction levels. Manage budgeting responsibilities while ensuring operational efficiency within financial targets. Foster a positive work environment through strong managerial communication, leadership, and team management skills. Experience Proven management experience in retail or a similar customer-focused environment with supervisory responsibilities. Strong background in recruiting, training & development of staff, with excellent organizational skills. Build and maintain a Culture that aligns with Franchise values. Excellent communication skills with the ability to lead teams confidently and manage multiple priorities efficiently. Join us as an Operations Manager where your leadership will inspire teams to excel while delivering outstanding Client experiences!
Pay:
$60,000.00 - $70,000.00 per year
Benefits:
401(k) matching Paid time off Tuition reimbursement Application Question(s): Do you a valid Driver's License?
Work Location:
In person