Job Overview We are seeking a dedicated and professional Hotel Front Desk Associate to join our team for the 2nd shift. This role is essential in delivering exceptional guest experiences, managing reservations, and ensuring smooth hotel operations during evening hours. The ideal candidate will have a strong background in hospitality management, excellent customer service skills, and the ability to handle guest inquiries with professionalism and efficiency. Weekends are required for this position due to occupancy is high during those days especially in the summer months. This shift runs 3pm until 11pm we encourage anyone who is looking for full-time or part-time to apply. Responsibilities Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage reservations, cancellations, and modifications accurately using multi-line phone systems Provide exceptional guest services, addressing inquiries and resolving issues promptly Handle guest requests for amenities, information, or assistance with professionalism Maintain accurate records of guest accounts and billing information Conduct night audit procedures to ensure financial accuracy and reporting compliance Uphold hotel policies and procedures to ensure guest safety and satisfaction Collaborate with housekeeping and maintenance teams to address guest needs efficiently Ensure the front desk area remains organized, welcoming, and professional at all times Be able to handle any situation and know how to deal with people on a daily basis in the hospitality industry. Skills Proven experience in hospitality management or front desk operations within a hotel or resort setting Strong customer service orientation with excellent phone etiquette and communication skills Ability to manage multi-line phone systems efficiently in a fast-paced environment Multilingual or bilingual capabilities are preferred to serve diverse guests effectively Knowledge of hotel management software and reservation systems is advantageous Familiarity with night audit procedures and guest relations best practices Exceptional organizational skills with attention to detail Ability to remain calm under pressure while providing courteous service during busy periods This position offers an opportunity to be part of a dynamic hospitality team committed to delivering memorable guest experiences during evening hours. We value professionalism, enthusiasm, and a passion for hospitality excellence. This is the guests home while they are here we need to make sure we are making them feel comfortable and welcoming during their stay here.

Pay:

From $16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person