Jobs › Pittsfield, MA › Supervisor

• Operations Keolis Berkshire Transit Services, LLC Supervisor
• Operations Pittsfield, MA Apply Supervisor
• Operations (Service Operations Supervisor)

BRTA Hourly Wage Range:

\$26.16

• \$28.

71

Knowledge and Experience:

• Minimum 3 years in a supervisory role.
• Management of frontline employees with accountability for safety and performance
• Highschool diploma or GED
• Experience with theories, principles, and practices of transit operations
• Driver scheduling practices
• Applicable federal, state, and local laws, rules, and regulations regarding transit operations
• Vehicle operations and safety
• Must currently hold or able to obtain a Class B CDL with Passenger and Airbrake endorsements
• Prior union environment experience desired

Skills:

• Work well as part of a team
• Possess excellent communication and interpersonal skills
• Fluent in English with excellent written and verbal communication skills
• Customer-focused with the ability to inspire your team with commitment and enthusiasm
• Exercise good judgment and creativity in decision-making
• Interact professionally with all levels of employees, client representatives, and community members
• Must be able to work flexible hours to include weekends and holidays
• Ability to work in a union environment.

Key Accountabilities:

Operations Management

• Supervise day-to-day transit service operations
• Monitor service in real-time and adjust resources to address delays, disruptions, or emergencies
• Ensure adherence to schedules, routes, and service standards
• Coordinate with dispatch, maintenance, and control center teams
• Coordinates coach operator check in processes through dispatching systems Employee Supervision
• Lead, coach, and support transit operators and frontline staff
• Conduct performance evaluations, attendance monitoring, and disciplinary actions as needed
• Ensure employees follow safety protocols and operating procedures
• Assist with workforce scheduling and staffing coverage
• Address driver performance issues, providing coaching and/or disciplinary action when appropriate in accordance with the CBA and company policies. Safety & Compliance
• Enforce safety policies, procedures, and regulatory requirements
• Respond to accidents, incidents, and customer complaints
• Conduct field observations, safety audits, and investigations
• Promote a strong safety culture across operations Customer Service
• Ensure high-quality customer service is delivered consistently
• Address customer concerns and service complaints in a timely manner
• Support accessibility and equitable service delivery initiatives
• Act as an on-site representative during service issues Performance Monitoring
• Track key performance indicators (KPIs) such as on-time performance, missed trips, and service reliability
• Prepare reports on operational performance and incidents
• Identify trends and recommend improvements to service delivery
• Issues employee corrective action/ discipline records as required Coordination & Communication
• Communicate service updates and operational changes to staff and management
• Collaborate with planning, maintenance, and customer service departments
• Support implementation of new routes, detours, or service initiative Active Filters Supervisor
• Operations Pittsfield, MA Clear All Apply