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Amazon.com, Inc.
Area Manager II
Career Insights for Operations Manager (General)
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Scorecard
Based on Maryland data
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What they do
An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
$107,600 / year median in Maryland
+4% projected growth
Job Description
Description The Manager II, Operations is a front-line leadership role within Amazon's SSD network — one of our fastest-growing and most customer-obsessed delivery channels. You will own end-to-end shift execution at an SSD fulfillment site, leading a team of Process Assistants (PAs) and hourly associates to deliver on our promise of ultra-fast fulfillment across Same-Day, Sub-Same-Day, and Rush delivery windows. This role operates in a high-velocity, time-critical environment where every minute matters. You'll balance safety, quality, productivity, and customer experience while driving continuous improvement across inbound, pick, pack, and outbound operations. Key job responsibilities
Shift Ownership:
- Lead daily operations across one or more shifts, managing labor planning, workflow balancing, and real-time adjustments to meet CPT (Customer Promise Time) windows — including Rush, Same-Day, and overnight cycles.
Team Leadership:
- Manage and develop a team of Process Assistants and 50-100+ hourly associates. Coach, mentor, and hold the team accountable for performance, attendance, and professional growth.
Safety Culture:
- Create and sustain a culture of safety and well-being. Drive compliance with Amazon's safety standards, conduct audits, and lead incident investigations and corrective actions.
Operational Performance:
- Own key site metrics including Units Per Hour (UPH), Throughput Per Hour (TPH), DPMO (Defects Per Million Opportunities), on-time dispatch, dwell time, and late-slam performance.
Continuous Improvement:
- Identify process bottlenecks and implement Kaizen, Lean, or Six Sigma-based improvements to streamline workflows, reduce waste, and increase efficiency.
Cross-Functional Collaboration:
- Partner closely with PXT (HR), Safety, RME (Reliability Maintenance Engineering), and Transportation teams to ensure seamless shift operations and site readiness.
Customer Obsession:
- Monitor and react to real-time order volume, demand signals, and delivery promise adherence. Escalate risks and own contingency plans to protect the customer experience. Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- 70,000.00
- 90,900.