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Director of Operations
Career Insights for Director of Operations
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Scorecard
Based on Maryland data
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What they do
A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
$153,037 / year median in Maryland
+13% projected growth
Job Description
Director of Operations
Looking for a Director of Operations to create structure, efficiency, and accountability to day-to-day business and operations procedures. This is a hands-on leadership role for someone who thrives on turning chaos into process, likes solving practical problems, and can move comfortably between big-picture strategy and getting into the weeds when needed.
Responsibilities:
- Develop and implement systems, processes, and SOPs to improve efficiency and consistency
- Create and implement client and contractor contracting processes, including documentation, signatures, renewals, and record keeping.
- Track KPIs and report on operational performance to leadership
- Ensure compliance with relevant regulations, licensing, and safety standards
- Collaborate with leadership on strategic planning and growth initiatives
- Troubleshoot operational bottlenecks and implement scalable solutions
Qualifications:
- Minimum of 5+ years of experience in operations management, ideally within a small or mid-sized business
- Proven track record of improving processes and managing teams
- Excellent organizational and project management skills
- Strong communication skills, both written and verbal
- Proficiency with Microsoft Office and business tools (e.g., project management software, CRM systems)
- Bachelor's degree in Business, Operations Management, or related field preferred (or equivalent experience)
- Ability to work independently and adapt quickly in a fast-paced, resource-constrained environment
- Comfortable being both strategic and tactical
- Strong problem-solver who takes ownership
- Experience in [specific industry, if relevant]
- Startup or small-business mentality — resourceful, flexible, no task too small
FlexProfessionals respects and seeks to empower each individual and support the diverse cultures, perspectives, skills, and experiences of its candidate network.
FlexProfessionals does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. The candidates whose resumes are shared with our business clients are selected on the basis of qualifications, merit, and business needs.
Benefits
- Dental Insurance