Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
RT
Rhino Tool House
Director of Product Operations RhiKnows
Career Insights for Director of Operations
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Michigan data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Director of Operations is responsible for the day-to-day operations of a company or organization. Plans, organizes, directs and evaluates delivery of goods and services. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.
$149,302 / year median in Michigan
+10% projected growth
Job Description
Position Summary The Director of Product Operations will be responsible for operationally leading the RhiKnows, Repair tracker, Ctek configurator, and Ask Rex software business by coordinating product development, customer implementations, engineering priorities, and cross-functional execution. This individual will serve as the operational leader for the RhiKnows platform, ensuring product initiatives move efficiently from concept through customer delivery while aligning engineering resources, sales priorities, customer feedback, and executive objectives. Primary Responsibilities Product Operations Leadership Lead the operational execution of the Rhino Tool Houses AI platforms. Own product planning and execution processes. Maintain the product backlog and prioritization process. Coordinate quarterly product roadmaps. Establish scalable operating procedures. Development Leadership Serve as RTH's primary operational liaison with software development partners. Coordinate sprint planning, development prioritization, feature scheduling, release coordination, user acceptance testing, documentation, bug management, and quality assurance. Customer Deployment Leadership Own deployment planning and onboarding. Coordinate training and go-live activities. Track adoption and identify expansion opportunities. Drive usage of Ctek Config. And Repair tracker through set up. Cross-Functional Leadership Work with Sales, Marketing, IT, Service, Development, Customer Success, and Executive Leadership. Ensure alignment around product priorities. Product Governance Maintain documentation, release notes, SOPs, knowledge base, feature documentation, and implementation standards. Product Analytics Develop executive dashboards for ARR, customer adoption, deployment cycle time, feature utilization, customer health, product quality, and support trends. Present monthly business reviews. Sales Enablement Support product releases, demos, competitive intelligence, sales training, customer success stories, and implementation consistency. Success Measures On-time product releases Successful customer deployments Customer adoption Development throughput Operational scalability Executive visibility Cross-functional communication Qualifications 10+ years leadership experience Manufacturing or industrial technology experience Project/program management Cross-functional leadership Strong communication and organizational skills