Regional Operations Manager (Southeast Region)

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as "Starkey Retail"), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.'s benefit and compensation programs.

JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB

The Regional Operations Manager is responsible for overseeing the daily operations and strategic development of multiple locations within a designated region. This role ensures that all locations operate efficiently and adhere to company policies and industry regulations. The Regional Operations Manager plays a crucial role in driving operational excellence, improving customer satisfaction, and achieving financial goals. This position offers a challenging and rewarding opportunity to lead and improve the operations of multiple locations, ensuring they achieve their performance targets and provide exceptional service.

JOB RESPONSIBILITIES/RESULTS

Operational Management Oversee the daily operations of multiple locations, ensuring consistency and efficiency. Implement and monitor standard operating procedures across all locations. Ensure that all locations comply with company policies and industry regulations. Team Leadership Foster a positive and collaborative work environment Monitor employee performance, conduct regular performance reviews, provide feedback and manage development plans Administrative Excellence Oversee the clinic database and the point of sale (POS) system Actively review Google and Podium for messages Manage UKG requests for PTO or time off, ensure complete timecards Data review, reporting and reconciliation

Aging Report Oversight Inventory Report Exception Report Manager Detail Report Expense Report Allocation Report Deposit Reconciliations Deposit Discrepancy Report Lists:

Sound Choice, Unused Benefits, Clinics Contacts Review Financial Management:

Maintain fiscal awareness of the budgets for the region, ensuring financial targets are met. Analyze financial reports and implement cost-control measures Understand pricing strategies and revenue management, provide write off approval Facilities Management and Coordination Identify facilities issues and determine the appropriate course of action Initiate and follow all open tickets with Starkey Retail Facilities team Manage SMS tickets

Compliance and Quality Control:

Ensure all locations meet quality standards and regulatory requirements Conduct regular audits and inspections to ensure compliance Address any compliance issues promptly and effectively

Stakeholder Engagement:

Build and maintain relationships with internal and external stakeholders. Collaborate with other departments to support regional operations. Initiate and maintain insurance engagement Other duties/responsibilities as assigned Oversee the daily operations of multiple locations, ensuring consistency and efficiency. Implement and monitor standard operating procedures across all locations. Ensure that all locations comply with company policies and industry regulations. Foster a positive and collaborative work environment Monitor employee performance, conduct regular performance reviews, provide feedback and manage development plans Oversee the clinic database and the point of sale (POS) system Actively review Google and Podium for messages Manage UKG requests for PTO or time off, ensure complete timecards Data review, reporting and reconciliation

Aging Report Oversight Inventory Report Exception Report Manager Detail Report Expense Report Allocation Report Deposit Reconciliations Deposit Discrepancy Report Lists:

Sound Choice, Unused Benefits, Clinics Contacts Review Financial Management:

Maintain fiscal awareness of the budgets for the region, ensuring financial targets are met. Analyze financial reports and implement cost-control measures Understand pricing strategies and revenue management, provide write off approval Facilities Management and Coordination Identify facilities issues and determine the appropriate course of action Initiate and follow all open tickets with Starkey Retail Facilities team Manage SMS tickets

Compliance and Quality Control:

Ensure all locations meet quality standards and regulatory requirements Conduct regular audits and inspections to ensure compliance Address any compliance issues promptly and effectively

Stakeholder Engagement:

Build and maintain relationships with internal and external stakeholders. Collaborate with other departments to support regional operations. Initiate and maintain insurance engagement Other duties/responsibilities as assigned

Aging Report Oversight Inventory Report Exception Report Manager Detail Report Expense Report Allocation Report Deposit Reconciliations Deposit Discrepancy Report Lists:

Sound Choice, Unused Benefits, Clinics Contacts Review Deposit Discrepancy Report Build and maintain relationships with internal and external stakeholders. Collaborate with other departments to support regional operations. Initiate and maintain insurance engagement

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements Education High School degree required Experience Proven experience in operations management, preferably in the hearing industry. High School degree required Proven experience in operations management, preferably in the hearing industry.

Knowledge / Technical

Requirements (List programs, technologies, knowledge required to perform essential job responsibilities) Strong understanding of operational processes and best practices Solid financial acumen and experience monitoring budgets Proficiency in Microsoft Office Suite, Sycle, UKG, POS, Podium and other clinic based systems

Competencies, Skills & Abilities:

Excellent leadership and team management skills Exceptional problem-solving and decision-making abilities Excellent communication and interpersonal skills Ability to travel (drivable) within region as required

WORK CONTEXT

Working Conditions Standard office conditions Up to 20% of travel is expected Equipment Operation Standard office equipment

Pay Transparency:

This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors

Salary and Other Compensation :

The annual salary for this position is between $88,550 - $105,000. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits:

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays. #LI-EB1 #Audibel Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.