Highly Driven Operations Manager

Highly Driven Operations Manager Plugz Electric Forest Lake, MN Job Details Full-time $75,000 - $105,000 a year 5 days ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Cost management Revenue growth Operations management Inventory optimization Data reporting Cost control Improving operational efficiency Dispatching Team development Key Performance Indicators Team management Performance Improvement (PI) Data entry Office management Training & development Senior level

Leadership Full Job Description Benefits:

401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Paid time off Training & development Plugz Electric is looking for a highly driven Operations Manager to lead day-to-day operations and help scale a fast-growing home services business. This is not a sit-back management role—this is for someone who owns the number , drives accountability, and thrives in a fast-paced environment. You'll oversee service, install, and office operations while partnering directly with ownership to grow revenue, improve efficiency, and deliver an exceptional customer experience. If you're someone who wants to build, lead, and be rewarded for results , this is the role. What You'll Own Operational Leadership Lead daily operations across service, install, and CSR teams Ensure jobs are scheduled, dispatched, and completed efficiently Identify bottlenecks and implement process improvements Drive consistency in execution across the business Revenue & Performance Own key metrics: revenue, booked calls, average ticket, and gross margin Monitor scorecards and hold the team accountable to targets Partner with field teams to maximize revenue per job Ensure visibility into job costing and profitability Team Leadership & Accountability Coach, develop, and hold CSRs, technicians, and installers accountable Run regular performance check-ins and team meetings Enforce company standards, expectations, and policies Build a culture of ownership, urgency, and execution Customer Experience Ensure every job reflects our "Love Your Customer" standard Monitor reviews, callbacks, and customer feedback Drive initiatives to improve ratings and customer satisfaction Process & Systems Optimize use of systems (Housecall Pro or similar) Simplify scorecards and reporting for clarity and accountability Ensure accurate and timely data entry across operations Inventory & Cost Control Manage truck stock strategy and material usage Reduce unnecessary supply runs through better planning Enforce company card usage policies and cost controls Key Performance Indicators (KPIs) Revenue growth Average ticket size Gross margin % Technician productivity & job efficiency Customer satisfaction & online reviews Callback reduction

Compensation & Performance Incentives Base Salary:

$75,000 - $90,000

Performance Bonus:

Competitive, high-impact bonus structure designed to reward results and drive growth. At Plugz Electric, we believe top performers should be paid like top performers. This role includes a highly competitive bonus opportunity tied directly to key business outcomes—giving you the ability to significantly increase your total compensation based on your impact.

Strong earning potential:

Target bonus of $15,000 - $30,000+ annually

Performance-driven:

Tied to revenue growth, efficiency, and customer experience Clear and measurable: Simple, transparent scorecards—no guesswork Frequent payouts: Monthly/quarterly bonuses tied to real-time results Top performers in this role have the opportunity to exceed target bonus levels and meaningfully increase total compensation. ✅ What We're Looking For 3-7+ years of operations or service management experience (home services preferred) Strong leadership mindset with a focus on accountability and results Experience managing KPIs, performance metrics, and team execution Familiarity with dispatch/scheduling systems (Housecall Pro, ServiceTitan, etc.) Ability to balance big-picture thinking with hands-on execution High ownership mentality—you don't wait, you act What Success Looks Like Revenue growth and improved average ticket within first 90 days Clear, simple scorecards driving team accountability Improved technician efficiency and reduced wasted time/materials Strong team culture with clear expectations and ownership Consistent 5-star customer experience Why Join Plugz Electric Family-owned company with a strong growth mindset Direct impact on the business—your results matter High-visibility role working closely with ownership Performance-driven environment with real earning potential