Who We Are:

Kare Health & Wellness is a privately owned, Christian-based integrative and functional medicine clinic dedicated to serving patients with chronic and complex health conditions. We combine experienced, compassionate care with innovative and cutting-edge approaches to help our patients find hope and move toward better health. Our team is passionate about serving our patients, and one another; with excellence, compassion, and purpose. We are looking for someone who thrives in a culture of service, ownership, growth, and leadership and wants to be part of a team committed to making a meaningful difference in the lives of others.

The Role:

This is a hands-on leadership position for someone who can lead people, build better systems, solve problems, and take ownership of results.

Key Responsibilities:

Lead and develop frontline managers and staff within Operations and Patient Services. Oversee staff scheduling, coverage, attendance, timekeeping, PTO, training, and performance. Oversee the new-patient process from initial inquiry through appropriate appointment selection and scheduling. Ensure new patients receive timely follow-up and complete required onboarding steps, including deposits, messaging setup, and integrative provider assignment. Oversee patient scheduling, waitlists, cancellations, no-shows, schedule utilization, and daily patient flow. Oversee retail supplement/product inventory, purchasing, pricing, expiration dates, merchandising, and vendor relationships. Manage operational aspects of e-commerce, including products, inventory, pricing, promotions, and fulfillment. Coordinate monthly promotions and maintain accurate products, services, memberships, and pricing within POS and e-commerce platforms. Troubleshoot operational and technology issues involving POS, EHR, Messaging Software and phone systems. Develop and improve workflows, policies, and procedures that increase efficiency and support growth. Establish expectations and performance measures and hold teams accountable for results. Manage day-to-day operations of the clinc. This includes building maintenance concerns, scheduling repairs and ensuring limited interruptions to workflow.

What We Are Looking For:

Proven operations and leadership experience A selfless leader that gets joy from seeing their team and those they lead succeed A task oriented critical thinker Strong organization, communication, and problem-solving skills Ability to prioritize multiple responsibilities in a fast-paced environment Comfortable with technology, operational systems, and learning new software Strong commitment to accountability, teamwork, and exceptional service Education High School Education or Equivalent (required) College Degree (preferred) Experience Medical Clinic or Healthcare setting (preferred) Leadership (preferred) Customer Service (preferred) E-Commerce (preferred) Product Inventory Process (preferred) Who Thrives at Kare Our culture is built around service, ownership, and continually becoming better at what we do. We believe in serving wherever, whenever, and however we are needed, taking the time to care for people well, and leading by example. If you are a leader who enjoys developing people, improving systems, solving problems, and helping a growing organization operate at its best, we would love to meet you.

Pay:

$52,000.00 - $60,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person