Business Support Coordinator II#26-26361

Clayton, NC

Onsite Job Description

TRUE JOB TITLE

Associate, HR Services

#

OF POSITIONS

1

MAX

BILL RATE

$

MAX MARK-UP

41%

LOCATION

3612 Powhattan Rd Clayton

NC 27527

DURATION:

6 months

REPORTING EXPECTATIONS

Onsite; M-F 8-5

TOP

SKILLS PER MGR

HR Service Center Experience

Job Title:

Associate, HR Services

The HR Services Associate provides customer-focused support for HR transactions, policies, and processes through ServiceNow and SuccessFactors. Working within the askHR Service Center, the role supports employees, HR Business Partners, and HR Centers of Excellence by processing HR service requests and employee lifecycle transactions, including job description uploads, hires, transfers, promotions, and spot and performance awards. The role primarily manages new-hire communications with internal stakeholders, case processing and resolution updates in ServiceNow, and transactions in SuccessFactors Employee Central.

Execute HR services within People Services North America, including transaction processing in SuccessFactors (Employee Central), such as high-volume employee lifecycle requests:

• Transfers
  
• Changes in working times
  
• Promotions / changes in pay / Performance awards
  
• Hire Processing
  Transact and respond to employee inquiries and requested Services in a timely, professional, and consistent manner in alignment with Service Level Agreements.

Own and manage stakeholder new hire communications, ensuring timely, accurate, and consistent information for stakeholders.

Support and manage the Job Description Upload process into JDXpert.

Maintain confidentiality and privacy of any personal or sensitive data in all interactions.

Demonstrates willingness to leverage AI and automation to streamline HR transactions and improve service delivery, driving process efficiencies and enhancing employee experience.

QUALIFICATIONS

Bachelor's degree in Human Resources, Business or related field of study from an accredited university required, with a minimum of three (3) year of HR Service Center or HR Speciality experience preferred

In lieu of a Bachelor's degree required, may consider an Associate's Degree in Human Resources, Business or related field of study from an accredited university required, with a minimum of five (5) years of HR Service Center or HR Speciality experience required

In lieu of a Bachelor's degree required, may consider a High School Diploma or equivalent required, with a minimum of seven (7) years of HR Service Center or HR Speciality experience required

Basic knowledge of HR practices and processes, as well as a deep understanding of one or more HR functions (including benefits, payroll, compensation, talent acquisition, talent management, etc.) required

Ability to maintain the highest level of confidentiality required

Advanced skill level in Microsoft Office, particularly Excel, required. Demonstrated skills in PC applications.

Customer service experience preferred, in a customer care or HR role receiving inbound service calls; pharmaceutical industry experience a plus.

Demonstrated experience taking initiative to effectively lead projects and process improvements.

Demonstrated success in problem solving with proven ability to pay close attention to details to ensure customer needs are met.

Must be able to excel in a fast-paced, rapidly changing environment and meet challenging deadlines.

Excellent verbal communication, including proper grammar, tone, and a clear speaking voice to ensure solid communication with customers via all contact channels.

Excellent written communication skills, including proper grammar and correct sentence structure to document cases and communicate with customers via all contact channels.

Ability work well independently and within a team.

A high degree of professionalism in working with customers, peers, and managers. "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."