An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
Morrisville, NC Job Details Full-time 2 hours ago Qualifications Statistics Customer communication Customer relationship building Air transportation employee supervision Basic math Employee relationship building English Driver's License Customer relationship management Aviation Data interpretation Productivity software Business operations Team motivation (leadership skill) Managing air transportation teams Full Job Description Selected applicant must be domiciled in the greater RDU area, or greater FLL area (Raleigh-Durham NC, or Fort Lauderdale FL). The position requires extensive travel.
GENERAL PURPOSE OF JOB
Leads, directs, and coordinates all activities involved with Trego Dugan Aviation and airline business partners' operational and administrative functions.
ADMINISTRATION
Leads and manages stations, oversees personnel file maintenance, recruitment, uniform supply and storage, training efforts, and all general HR functions. Coordinate with all departments at Trego Dugan Aviation head office to ensure that internal and external customer needs are satisfied (Payroll, Operations, Training, Human Resources, Quality Assurance, and Marketing).
PROFITABILITY
Ensure that each Station operates within budget and within the contracted labor hours and that all hours and re-chargeable hours are billed properly. Ensure that costs are strictly controlled and adhered to. Review operational records to the projected budget to determine future profitability. Ensure agreed contract between the client and Trego Dugan Aviation is executed efficiently and profitably for both the client and TDA Aviation Services. Analyze the marketing potential of existing accounts and recommend additional services.
OPERATIONS
Ensure compliance with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel, and grievance practices. Effective and visible leadership - guide and assist all station Managers. Identify and develop future leaders for supervisor and management positions. Interface with airport authorities. Ensure adequate staffing levels at all account locations.
SERVICE:
Identify and resolve service inhibitors, including on-time performance, staffing assignments, and recruiting schedules. Audit Quality Assurance Quarterly; follow up with an action plan and present a progress report to the customer station manager. Ensure that all accounts achieve the Key Performance targets.
SAFETY:
Review all aspects of safety to include new procedures and training as required. Ensure the notification process and necessary follow up for maintaining compliance with any FAA/TSA mandated safety and security policies.
CUSTOMER RELATIONS
Establish and maintain a strong relationship with TDA customers' operational management. Meet with Business Managers and Station Managers regularly to review operational and administrative objectives.
CORPORATE CULTURE
Responsible for the overall Station staff morale. Ensure continuous communication with TDA customer airline managers and their staff. Conduct Town Hall meetings quarterly for each business unit. Encourage the celebration of "small wins" and activities, which foster camaraderie. Build and encourage strong leadership within the management team.
REQUIRED QUALIFICATIONS
Excellent leadership skills Flexible availability, able to work weekends, holidays, and overtime. Frequent travel is required. Ability to build and maintain strong relationships with airline station managers. Excellent communication and presentation skills (oral and written). Reading & comprehension of reference materials, instructions, policies & procedures. Minimum of ten years of airline operations experience in progressive leadership with five years in an airline management position. Energetic, motivated, enthusiastic, self-starter, with strong integrity. Proficiency in MS Office, Excel, and PowerPoint. Ability to cope well with pressure and to manage multiple tasks with minimal direction. Organized, creative, and resourceful, with an entrepreneurial mentality. Comfortable with various cultures and their associated business practices. Must be fluent in English in written and oral form. Excellent critical thinking and analytical skills with basic statistical and math knowledge.
Necessary Math Skills:
Adding, Subtracting, Multiplying, and Dividing. Able to stand, bend, squat, reach, grasp, and pick up items; occasional lifting up to 70lbs-100lbs.
Other Requirements and Qualifications:
Valid US work authorization. Valid Driver's License. Professional demeanor and exceptional presentation. Flexible schedule & availability. Background check, fingerprinting required, and drug screen.
