Patient Experience & Traning Specialist

About Us:

We are a growing multi-specialty medical practice committed to delivering exceptional, patient-centered care across all of our locations. We are seeking a dynamic and hands-on leader to elevate the patient experience and support our teams through consistent, high-quality customer service training.

Position Summary:

The Patient Experience & Training Specialist will lead initiatives to enhance service excellence across all offices. This role partners closely with clinical and administrative teams to improve communication, streamline workflows, and ensure a consistent, positive experience for every patient.

Key Responsibilities:

Design and deliver customer service and hospitality training programs for front desk, clinical, and administrative staff Travel to office locations to observe operations and provide real-time coaching and feedback Conduct in-person and virtual training sessions across several office locations Standardize best practices for patient interactions, including scheduling, check-in/out, and phone communication Support onboarding and ongoing training for new and existing staff Identify service gaps and implement practical, scalable solutions Monitor patient feedback (reviews, surveys, complaints) and drive continuous improvement initiatives Collaborate with leadership to promote a culture of professionalism, accountability, and empathy

Qualifications:

3+ years of experience in healthcare, hospitality, or customer service training Strong coaching, communication, and interpersonal skills Experience developing and leading training programs Ability to work independently and travel between multiple locations Bachelor's degree preferred (Healthcare Administration, Hospitality, or related field)

Preferred Qualifications:

Experience in a multi-site healthcare environment Background in patient experience, service excellence, or hospitality Familiarity with patient satisfaction metrics and tools

Why Join Us:

Opportunity to make a meaningful impact on patient care and staff development Collaborative and supportive leadership team Growing organization with opportunities for professional growth

Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off

Work Location:

In person