Pet Resort Lead Brighton Eggert Animal Clinic and Pet Resort - 2.5 Tonawanda, NY Job Details Full-time From $18 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Labor law compliance Management Daycare experience Marketing management Team development Interviewing Employment law in talent management Account management Customer complaint resolution Full Job Description Resort Lead - Job Description Manage Resort Team (Boarding and Daycare)

• Create employee schedules 2.5 weeks in advance o Requires balancing specific schedule requests/restrictions, vacation requests and student schedules o Requires balancing the needs of the business and payroll control o Requires knowledge of NYS labor laws and adhering to them to avoid violations
• Recruiting/Hiring/Interviewing for resort o Communicate hiring needs to hospital administrator o Review resume's and schedule interviews o Interview (Utilize interview question outline to document impressions and answers) o Complete offers or turndowns and communicate outcomes with hospital administer. o Coordinate new hire paperwork with hospital administrator
• Employee reviews once a year- (at employee's anniversary)
• Training and continual development of new and existing employees o Complete a detailed training plan and calendar for all new employees (Training should be a minimum of 2 weeks per employee) o Identify mentors for new hires that will assist in the training process o Work shoulder to shoulder with trainees to assess and give feedback on their progress o Continually observe and assess existing employee to identify successes and opportunities.

Create a development plans for each employee to leverage one strength and improve on one opportunity o Introduce new training, techniques and tips monthly o Mentor and coach resort staff o Utilize Talent Unleashed with staff

• Corrective Action o Write and administer in a timely manner o Recap with hospital administrator any issues or correctives that have been given
• Run monthly resort meetings o Create agenda using weekly lead meeting information covered, emails from fellow leads, work list items, feedback from clients, behavioral training, etc. o Lead meeting and communicate back to fellow leads any developments that may affect them or other staff. o Send out meeting notes following to department leads and hospital administrator.
• Participate in weekly management strategic meetings o Report on the state of the business o Contribute ideas and input on topics discussed
• Implement new policies/procedures to improve, grow resort and elevate client experience. o Create best practices o Brainstorm/be innovative o Resolve client issues in a timely manner
• Review financials of the resort (budget vs actual) o Review expenses vs. revenue o Create action plans monthly based on results to improve/maintain results
• Review of daily accounting and correction of errors (missed charges, calling clients to follow up on outstanding balances, etc.) o Find AVImark errors and correct in a timely manner o Follow up on outstanding client balances and missed charges daily o Partner with the client accounts manager about resolutions to issues/errors that were communicated weekly
• Maintain a critical eye on facility and environment o Ensure staff is keeping area clean, putting down rugs, emptying garbage, shoveling, de-icing etc. o Communicate any repairs needed to hospital administrator
• Coordinate/attend promotional events for resort o Partner with hospital administrator on opportunities o Recruit employees to participate o Prepare set up/marketing/give-a-ways
• Manage marketing and social media for resort o Utilize/create compelling marketing to promote resort o Ensure social media is continually being leveraged to promote resort
• Scheduled office time for position should be 1 full day per week and the remaining 4 days 1-1.50 hours of office time can be spent following up on any accounting issues, client follow up, prepping training with staff, corrective/coaching with team members.
• Scheduled floor time 4 days a week (minus the 1-1.5 hours' office). Use floor time to model the desired behaviors, train shoulder to shoulder, and to cover shifts as needed.
• The duties listing above are a general guideline of the anticipated needs.

Required duties may expand beyond what is listed.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Paid time off Vision insurance

Experience:

Management:

1 year (Required)

Work Location:

In person