Network Operations Center Manager WYN Consultants - 3.0 Holland, OH Job Details Full-time $80,000 - $100,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Flexible schedule Life insurance Qualifications Performance reviews Performance monitoring Managing technical support teams Staff supervision Team member evaluation Standard Operating Procedures (SOPs) implementation Operational management Coaching Staff scheduling Team scheduling English Performance feedback (performance evaluation method) Metrics Reporting Talent development Performance management Team development Quality performance measurement IT monitoring tools Bachelor's degree Control room operations Incident management operations support Management reporting Network monitoring tools Workforce management Cross-functional collaboration Process management Standard operating procedures (SOPs) Staffing management SLA monitoring Standard operating procedures drafting Full Job Description General Summary We are seeking to hire a NOC Manager. The NOC Manager is responsible for the leadership, performance, and continuous improvement of Velocity's 24/7/365 Network Operations Center (NOC). This role oversees daily operations, service delivery, workforce management, and operational performance across all NOC teams. The NOC Manager ensures the organization consistently meets service level commitments while maintaining operational excellence, customer satisfaction, and team development. This is a full-time opportunity reporting onsite in Holland, OH. Primary Duties and Responsibilities Operational Leadership Manage the overall operations of the 24/7/365 Network Operations Center. Ensure appropriate staffing, scheduling, and shift coverage. Lead and develop NOC Supervisors, Tier 1 Analysts, Tier 2 Engineers, and Escalation personnel. Conduct performance reviews, coaching sessions, and employee development planning. Service Delivery & Performance Management Establish, monitor, and improve operational KPIs, SLAs, and service quality metrics. Develop and maintain SOPs, workflows, and best practices. Produce and present operational reports to executive leadership. Incident & Escalation Oversight Provide leadership and oversight during major incidents and customer-impacting events. Coordinate cross-functional response efforts. Ensure timely communication during service-impacting incidents. Continuous Improvement Identify operational inefficiencies and implement process improvements. Lead special projects and strategic initiatives. Qualifications, Education and Experience Bachelor's degree preferred or equivalent experience. Minimum 5 years of experience in NOC, IT Operations, or Technical Support.

Minimum 3 years of leadership experience in a NOC, IT Operations, or related technical environment. Strong understanding of network operations, monitoring tools, and incident management processes. Experience developing and managing SLAs, SOPs, and operational metrics.

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Parental leave Vision insurance

Education:

Bachelor's (Required)

Experience:

Staff scheduling: 3 years (Required) Performance management: 3 years (Required) Employee development: 3 years (Required) Service quality metrics: 3 years (Required)

KPI's:

3 years (Required)

SLA's:

3 years (Required)

SOP's:

3 years (Required)

IT Operations:

5 years (Required)

Language:

English (Required)

Location:

Holland, OH 43528 (Preferred) Ability to

Commute:

Holland, OH 43528 (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person