Position Summary The Operations Manager is an AI-fluent builder, teacher, and communicator who modernizes how Hope Town runs. This role applies AI and automation across every Hope Town program and procedure, from intake and reporting to communication and administration, so staff can spend more time on people and less on paperwork. The same expertise extends outward through Hope Town AI, the organization's social enterprise: guiding client organizations through real-world AI adoption, teaching AI readiness courses, leading training cohorts, and representing Hope Town AI on stages across the country. Equally at home shipping software with Claude Code, teaching a room of learners, and mapping a procedure for automation, the Operations Manager ensures every system is ethical, practical, and aligned with Hope Town's recovery-centered, person-first values. This is an in-person position based at Hope Town's campus in Windham, Ohio, with regular national travel for speaking engagements and client work. Essential Duties and Responsibilities Operations and Program Automation Partner with Hope Town leadership across all programs and departments to map procedures, identify friction, and prioritize automation opportunities. Automate administrative, intake, communication, reporting, and operational workflows organization-wide, standardizing data and processes across departments. Measure and report the staff hours, costs, and errors each automation eliminates, and continuously refine procedures as programs evolve. Software and Automation Development Design, build, and ship production software using Claude Code and modern agentic development workflows. Build durable automations in GoHighLevel and related platforms, along with AI-powered tools including chatbots, knowledge bases, and internal assistants. Document every system so it is maintainable, secure, and transferable to another builder. AI Implementation and Client Services Own client relationships from discovery through deployment, serving as the primary technical and strategic contact for organizations adopting AI. Assess client workflows and pain points, translate findings into practical AI and automation roadmaps, and build the custom solutions that deliver them. Drive client adoption through training, documentation, and change management, and report ROI and efficiency gains so clients see the concrete value of every engagement. Training, Education, and Workforce Development Teach AI readiness courses through the Hope Town AI Academy and lead training cohorts from kickoff through completion. Develop curriculum, hands-on exercises, and applied examples that make AI genuinely accessible to learners with no technical background. Advance workforce development initiatives that prepare underserved and underemployed individuals to thrive in an AI-driven economy. Public Speaking and Representation Deliver keynotes, workshops, and conference presentations on practical AI implementation at events across the country. Represent Hope Town AI with clients, partners, and community organizations, supporting demonstrations and marketing that grow its reach and reputation. Model ethical, responsible AI adoption in every public setting. Organizational Support Align internal automation work, client engagements, courses, and speaking commitments with priorities set by the CEO and executive leadership. Stay current on emerging AI tools and best practices, and uphold rigorous standards for ethical AI use, data protection, and confidentiality in all internal and client-facing work. What Success Looks Like First 90 days: Fluent in Hope Town's programs, systems, and active client work. High-priority procedures mapped across departments and the first automation shipped. Co-teaching AI Academy courses alongside the team. First 6 months: Automations running inside multiple Hope Town programs with measurable time savings. Managing client engagements end to end. Leading training cohorts independently and first external speaking engagement delivered.

First year:

Automation embedded across Hope Town's programs and procedures, with documented staff hours saved. A portfolio of shipped client solutions with documented ROI. A trusted reputation as a trainer and speaker, contributing measurably to Hope Town AI's growth and reach. Minimum Qualifications (Knowledge, Skills, and Abilities) Fluency with Claude Code, with a demonstrated ability to design, build, and ship working software. Candidates should be prepared to show examples of what they have built. Hands-on experience implementing large language models and AI tools (e.g., Claude, ChatGPT) in real organizational settings, plus experience with modern automation platforms. Systems thinker with the ability to analyze operational procedures and redesign them as automated workflows. Exceptional public speaking and presentation skills; articulate and confident in front of technical and non-technical audiences alike. Proven ability to teach, train, or facilitate groups and translate complex technical concepts into plain language. Highly organized and self-directed, with the ability to manage multiple client engagements, courses, and a travel calendar simultaneously. Willingness to travel regularly, including overnight and out-of-state travel, for speaking engagements and client work. Willingness to work in person at Hope Town's campus in Windham, Ohio. Mission-driven mindset with genuine respect for recovery-oriented, person-centered services. Valid driver's license and acceptable driving record. Preferred Qualifications Experience in nonprofit, social enterprise, or recovery-focused environments. Background in workforce development, adult education, or instructional design. Full-stack web development experience (e.g., React, Node.js) alongside agentic development tools. Familiarity with data privacy, confidentiality, and ethical technology use (e.g., HIPAA, 42 CFR Part 2 awareness). Track record of presenting at conferences or industry events. Undergraduate degree in a related field preferred but not required. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. This position is performed in person at Hope Town's campus in Windham, Ohio, and requires regular travel, including overnight and out-of-state travel, for speaking engagements, client engagements, and training events. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Pay:

From $60,000.00 per year

Benefits:

Health insurance Paid time off People with a criminal record are encouraged to apply

Work Location:

In person