Business Operations Specialist Location:

Lake Oswego, Oregon (In-Person)

Department:

Operations /

Finance Reports To:

CFO Position Summary

KAMIND IT

is seeking a highly organized and detail-oriented Business Operations Specialist to support our sales, finance, and customer operations teams. This role is responsible for maintaining accurate product and pricing information, processing customer quotes and orders, managing invoicing and billing activities, administering Docusign agreements, publishing executive-level reports, and serving as the primary point of contact for customer billing inquiries. The ideal candidate combines strong customer service skills with financial and operational expertise, has experience working with Microsoft licensing and business systems, and enjoys collaborating across departments to ensure an outstanding customer experience. As a key member of our team, you will help maintain accurate sales and financial data, support business growth, and provide critical reporting to customers and company leadership. Key Responsibilities Reconcile vendor (Microsoft) invoice with client billing Client Interface - manage payments and collections using FlexPoint Manage Connectwise billing system Process Microsoft incentive claims Placing Microsoft orders for clients & invoicing the orders Docusign Administration Manage the company's Docusign account, templates, workflows, and user administration. Required Qualifications Education & Experience 5+ years of experience in sales administration, financial administration, accounting support, customer billing, or related operational roles. Experience working in a technology, managed services, cybersecurity, or professional services environment preferred. Strong proficiency with Microsoft 365 applications, especially Excel. Technical & Business Knowledge Working knowledge of Microsoft licensing programs and cloud subscriptions. Experience working with ConnectWise PSA tool General understanding of U.S. accounting principles and financial processes. General knowledge of invoicing, accounts receivable, customer billing, and financial reporting. Familiarity with AI tools for financial analysis, reporting, and business productivity. Experience with CRM (KEAP), ERP, QuickBooks, or accounting systems preferred. Experience with electronic signature platforms (such as Docusign) highly desirable. Ability to handle ITAR documents (requires US citizenship) Required Skills Outstanding customer service and communication skills. Strong attention to detail and commitment to accuracy. Excellent organizational and time-management abilities. Ability to manage multiple priorities and deadlines. Strong analytical and problem-solving skills. Ability to work effectively in a collaborative team environment. Additional Requirements U.S. Citizenship required to support ITAR requirements for Federal Government customers. Ability to work on-site in our Lake Oswego, Oregon office. Ability to maintain confidentiality regarding customer and company financial information. Core Competencies Customer Focus Financial Acumen Accountability Attention to Detail Teamwork & Collaboration Process Improvement Communication Skills Problem Solving Data Accuracy Continuous Learning Success Measures (KPIs) Product catalog accuracy Quote turnaround time Invoice accuracy Customer billing issue resolution time SER delivery timeliness Sales KPI reporting accuracy Contract and renewal tracking accuracy Customer satisfaction with billing and administrative support Data quality within CRM and financial systems Why Work at

KAMIND IT?

At KAMIND IT, you'll join a team that believes great companies are built on trust, clarity, accountability, and genuine care for both employees and customers. We are a growing technology and cybersecurity company that helps organizations leverage Microsoft technologies, strengthen their security posture, and solve real business challenges. Our team members are empowered to take ownership of their work, contribute ideas, and make a meaningful impact on the success of our clients and our company. We foster a collaborative, family-friendly culture where teamwork, continuous learning, and professional development are valued and encouraged. Employees have the opportunity to work alongside talented professionals who are passionate about technology, customer service, and doing the right thing. We celebrate team achievements, support career growth, recognize individual contributions, and believe that work should be both rewarding and enjoyable. If you are looking for a place where your work matters, your voice is heard, and you can grow both professionally and personally while making a difference for our clients, KAMIND IT is a great place to build your career. We believe in recognizing and investing in our people. Annual background checks are performed due to the security requirements of our work Due to Federal ITAR requirements, KAMIND IT is required to restrict our hiring to persons who are US Citizens, lawful permanent residents, or green card holders.

KAMIND IT

provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. You will NEED to bring your Driver's License and Birth Certificate or Passport along with the completed Employment Application with you if called for an interview . How to Apply Submit your resume and a brief cover letter highlighting your previous experience as it applies to this position, achievements, and certifications. Recruiters This is not a solicitation or a request for service. Do not contact KAMIND or supply candidates.

Job Type:

Full-time Work Remotely No On Site -

Lake Oswego Job Type:

Full-time Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Experience:

Office 365: 2 years (Required) operations: 5 years (Required)

QuickBooks:

2 years (Required)

Microsoft Licensing:

2 years (Required)

ConnectWise:

2 years (Required) handling ITAR document: 1 year (Preferred)

Language:

English (Required) Ability to

Commute:

Lake Oswego, OR 97035 (Required)

Work Location:

In person