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Inn at Nye Beach

Operations Manager

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What they do

An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.

$108,940 / year median in Oregon

+6% projected growth

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Job Description

We are seeking an experienced Operations Manager (Hotel Manager) to oversee the daily operations of housekeeping and the front desk for Inn at Nye Beach in Newport, OR. The ideal candidate will be responsible for managing staff, training and development, ensuring guest satisfaction, and maximizing profitability.
Responsibilities:
Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and common-area attendants. Develop and implement policies and procedures to ensure efficient and effective operations. Hire, train, and supervise a diverse team to provide excellent customer service and maintain high standards. Monitor and analyze financial performance, including revenue, expenses, and profitability. Ensure compliance with all health, safety, and licensing regulations. Handle guest inquiries, concerns, and complaints professionally and promptly. Collaborate with sales and marketing teams to drive revenue and occupancy. Work closely with all departments to ensure seamless communication and consistent style for smooth operations. Maintain a positive working relationship with vendors, suppliers, and other partners.
Qualifications:
2 - 5 years of previous experience in hotel management or a related field. Strong leadership and communication skills. Attention to detail and understanding of the following policy and procedure Excellent organizational and time management abilities. Knowledge of hotel operations, including front desk and housekeeping. Ability to work well under pressure and handle multiple tasks simultaneously. A bachelor's degree in hospitality management or a related field is a plus, but not required. Spanish-speaking a plus Benefits Medical, dental, and vision insurance offerings 401k plan with company match Employee discounts Employee rates at sister properties Paid time off