Live-In Innkeeper

Live-In Innkeeper Bethlehem, PA Job Details Full-time 23 hours ago Benefits Paid housing Qualifications Computer operation Budget management Hotel housekeeping management Property management tools Food safety management Financial transaction processing Vendor management Phone communication Inventory management Workflow management (operations management method) Expense management Computer literacy Safety regulations Staff scheduling Greeting customers Hotel quality control Cooking Managing hospitality teams Mid-level Menu planning Sanitation procedures Live-in employment Bachelor's degree Team management Decision making Meal preparation Hospitality Management Cleaning Hotel customer satisfaction operations Materials management in food and beverage Computer skills Food ordering Communication skills Marketing Operational budget management Overseeing training Time management Client interaction via phone calls

Full Job Description Description:

Sayre Mansion is seeking a professional, service-driven Live-In Innkeeper to oversee the day-to-day operations of our boutique hotel and ensure an exceptional guest experience at every touchpoint. This is a hands-on leadership role responsible for front desk operations, guest services, breakfast service, housekeeping oversight, and on-site operational coordination. The Innkeeper serves as the on-property ambassador of the hotel, balancing warm hospitality with operational discipline. The ideal candidate is highly organized, guest-focused, adaptable, and comfortable working across departments in a dynamic, hospitality-forward environment. On-site housing is provided and is a condition of employment. Sayre Mansion is committed to excellence in hospitality and to creating a welcoming environment for guests and team members alike. We encourage candidates who are passionate about service, quality, and boutique hospitality to apply. Responsibilities Guest Experience and Front Desk Operations Welcome guests upon arrival and departure; manage check-in/check-out procedures and process payments Serve as the primary on-site point of contact for guest needs, questions, and concerns Anticipate guest preferences and proactively deliver thoughtful, personalized service Respond promptly and professionally to guest inquiries, feedback, and service recovery situations Provide recommendations and information about local attractions, dining, and activities Create and maintain a warm, inviting, and polished guest environment Reservations and Communications Manage and monitor reservations using the property's booking systems Respond to guest emails and phone inquiries in a timely and professional manner Coordinate with the sales and reservations team as needed to ensure accuracy and guest satisfaction Breakfast and Food Service Plan menus, shop for ingredients, and prepare breakfast daily for guests Maintain cleanliness, organization, and food safety standards in all food service areas Manage breakfast-related inventory and supplies Housekeeping and Property Standards Oversee and assist with daily housekeeping operations Inspect guest rooms and public spaces daily to ensure cleanliness and quality standards are met Develop, implement, and maintain routine and deep-cleaning schedules Ensure housekeeping supplies and guest amenities are adequately stocked and maintained Team Leadership and Supervision Train, supervise, and support front desk and housekeeping staff as needed Provide day-to-day guidance, schedule coordination, and workflow oversight Promote accountability, teamwork, and service excellence Recognize strong performance and address issues constructively Administration and Budget Monitor inventory levels and order supplies within approved budget guidelines Track expenses and prepare routine operational reports as requested Coordinate with management and vendors on operational needs Support special events, packages, and on-property initiatives Facilities and Safety Communicate maintenance needs and coordinate with the Maintenance Supervisor and vendors Ensure compliance with health, safety, and sanitation regulations Respond calmly and effectively to emergency situations, including after-hours incidents Additional Duties Support basic marketing and guest communications efforts online, by phone, and in person, as needed Perform other duties reasonably assigned to support the successful operation of the property

Requirements:

Qualifications 2+ years of experience in hospitality, hotel operations, or a related customer service role preferred Prior experience in a boutique hotel, inn, or bed-and-breakfast strongly preferred Demonstrated excellence in guest service and interpersonal communication Experience with reservation and property management systems Cooking or breakfast service experience preferred Bachelor's degree in hospitality management or related field preferred Exceptional organizational and time-management skills Strong problem-solving and decision-making abilities Ability to manage multiple priorities in a fast-paced environment Professional demeanor with a warm, approachable presence High attention to detail and commitment to quality standards Comfortable working independently and taking initiative Basic computer proficiency and strong communication skills Ability to lift, push, pull, or carry items up to 50 pounds Flexibility to work mornings, evenings, weekends, and holidays as required by business needs Ability and willingness to live on property in employer-provided housing