New Bern, NC Starting Pay:

$25.00 per hour Lead a Team. Build People. Deliver Excellence. Cleaning by Kate is New Bern's award-winning residential cleaning company. We have built our reputation on exceptional customer service, high-quality work, and a team culture that values professionalism, accountability, and respect.

ABOUT THE ROLE

As our Field Operations Manager , you'll play a key leadership role in both our office and field operations. This hybrid position combines office responsibilities with field leadership, allowing you to stay connected to both our team and our customers. You'll divide your time between coaching and supporting technicians in the field while also managing scheduling, quoting, employee development, inspections, and daily operational responsibilities in the office. You'll work closely with the owner and office leadership to ensure our team consistently delivers the exceptional service and quality that Cleaning by Kate is known for.

WHAT YOU'LL DO

Directly manage a team of approximately 10 cleaning technicians. Quote and schedule initial cleans by phone. Lead, coach, motivate, and hold team members accountable to company standards. Manage and support trainers responsible for onboarding and developing new hires. Conduct quality inspections and ensure work consistently meets company expectations. Address employee performance concerns and provide ongoing coaching and development. Coordinate schedules and staffing needs with office leadership. Foster a positive, professional, and high-performance culture. Implement corrective action and performance improvement plans when needed. Track team performance metrics and identify opportunities for continuous improvement. Serve as a backup for recruiting and customer relations functions, while cross-training another team member to serve as your backup. Occasionally work alongside cleaning teams on special projects, training opportunities, or unusually large jobs. We believe great leaders understand the work, support their teams, and lead by example.

QUALIFICATIONS

Previous management, supervisory, or team leadership experience required. Experience managing frontline employees preferred. Strong communication, coaching, and conflict-resolution skills. Experience with employee training and development preferred. Strong organizational and time-management abilities. Comfortable using computers, scheduling software, and mobile technology. Valid driver's license and reliable transportation. Ability to occasionally perform cleaning duties and demonstrate cleaning standards when necessary.

COMPENSATION & BENEFITS

Starting pay: $25.00 per hour Opportunities for advancement and increased responsibility 3 paid vacation days after 90 days 5 paid vacation days after 1 year Retirement benefits Paid major holidays No nights, weekends, or major holidays Positive, supportive company culture Team events, recognition, and celebrations

TYPICAL SCHEDULE

Monday-Friday Typical business hours are approximately 8:00 AM-5:00 PM, with flexibility based on operational needs. This is a hybrid role that combines office responsibilities with field leadership. Time will be divided between office operations, customer communication, employee coaching, quality inspections, and supporting the team in the field. No nights, weekends, or major holidays.

PHYSICAL REQUIREMENTS

Ability to perform both office-based administrative responsibilities and field leadership duties throughout the workday. Ability to sit, stand, walk, bend, kneel, climb stairs, and lift up to 50 pounds as needed. Ability to travel between the office and customer homes using reliable transportation. Ability to use computers, scheduling software, mobile devices, and office equipment to manage daily operations and communicate with employees and customers. Ability to conduct quality inspections, provide hands-on coaching, and occasionally demonstrate cleaning techniques or assist with special projects when needed.

WHAT WE'RE LOOKING FOR

We're looking for a leader who thrives in both an office and field environment. The ideal candidate enjoys balancing daily operations, employee development, and customer service while leading by example.

The ideal candidate:

Leads with integrity, professionalism, and respect. Enjoys coaching, mentoring, and developing employees to reach their full potential. Holds team members accountable while building trust and maintaining a positive culture. Is organized and able to balance multiple responsibilities, including scheduling, inspections, coaching, customer communication, and administrative tasks. Communicates confidently and professionally with employees, customers, and office leadership. Takes initiative, solves problems, and follows through on commitments. Uses sound judgment when making decisions and addressing employee performance. Is comfortable working both in the office and in the field to ensure quality, support the team, and maintain operational excellence. Leads by example and is willing to step in wherever needed to help the team succeed. Shares our commitment to delivering exceptional customer service and maintaining the high standards that have made Cleaning by Kate an award-winning company.

WHAT SUCCESS LOOKS LIKE A

well-trained, engaged, and accountable team High customer satisfaction and retention Consistent quality inspection scores Strong employee retention and development Smooth daily operations with minimal oversight If you enjoy developing people, solving problems, and leading a team that takes pride in its work, we'd love to hear from you. Apply today and help us continue setting the standard for residential cleaning in Eastern North Carolina.

Pay:

From $25.00 per hour

Benefits:

Opportunities for advancement Paid time off Retirement plan

Work Location:

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