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Cal Bay Property Management

Property Operations Manager

Job Description

About Cal Bay Cal Bay Property Management runs a multi-family portfolio across multiple sites in the South Bay. We are small yet mighty! There are no layers here, if you have a good idea on Monday, it is usually live by Friday. We also genuinely enjoy this work and each other. Property management has a reputation for being a grind, and we have deliberately built a company that is not one. We are looking for someone who wants to build something with us, not just process tickets. The Opportunity This is a leadership seat. You will report directly to the owner of the company and have real authority over how the operation runs. This is not a role where you wait for direction. If being handed a portfolio and trusted to run it sounds like the best part of your week, keep reading. What You'll Own Day-to-day operations. Full accountability for daily operations across every property in the portfolio. The team. Direct oversight of on-site managers, our maintenance supervisor, property coordinator, and virtual assistant support. Maintenance. Vendor relationships, bidding, scheduling, and turn timelines. Leasing and occupancy. Marketing, applications, screening, and renewals. Keeping the portfolio full and the right residents in place. Collections. Rent collection, delinquency management, notices, and the legal process when it gets there. Owner relations. Clear, proactive communication with property owners. Compliance. California landlord-tenant law, fair housing, local rent and eviction ordinances, and habitability standards. Budget and financials. Property budgets (when applicable), expense control, and identifying where we are leaving money on the table. Systems. Building the processes and documentation that let this operation scale past its current size. Your First 90 Days We believe in being specific about what success looks like. In your first three months, you will: Get eyes on every property and meet every on-site manager and key vendor. Establish response and completion time standards, and start reporting against them. Review every owner relationship. Tell us the three things you would change about how we operate. Who You Are Experienced. 3-5+ years managing multi-family residential property, ideally across multiple sites or at a portfolio level. Autonomous. You have run something before without being managed closely. You set your own priorities, chase your own loose ends, and do not need a check-in to stay on track. Organized. Relentlessly organized. You have a system, you trust it, and nothing falls through the cracks. If your inbox and your calendar are a source of pride, we should talk. A leader. You are comfortable being the person who makes the call. You give direct feedback, you hold people accountable kindly, and you do not avoid the hard conversation. Legally sharp. Fluent in California landlord-tenant law and fair housing requirements. You know what you can and cannot do, and when to call counsel. Tech-fluent. You work in property management software daily and are not afraid to learn new tools. AppFolio experience is strongly preferred. Mobile. Valid California driver's license, reliable transportation, and willingness to be on-site across the portfolio regularly. Nice to Have California real estate license or DRE broker association. CAM, CPM, or ARM designation. AppFolio power-user experience — reporting, workflows, and owner portals. Spanish language skills. Prior experience at a small or growing company where you wore several hats. Compensation and Benefits Base salary. $80,000 - $85,000 annually, depending on experience. Performance bonus. Tied to measurable outcomes - work order response and completion times, resident retention, delinquency, and occupancy. Autonomy. Real ownership of a real portfolio, with a direct line to the owner and a seat in decisions about where this company goes next. Time off. Generous and flexible time off with advance coordination for coverage. We trust adults to manage their own calendars. How to Apply Send us your resume along with a short note telling us about a time you inherited a mess and fixed it. We care more about that story than your cover letter formatting. Cal Bay Property Management is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Pay:
$80,000.00 - $85,000.00 per year
Benefits:
Flexible schedule
Work Location:
Hybrid remote in Saratoga, CA 95070

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What they do

An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.

$123,566 / year median in California

+6% projected growth

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