An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
View More Jobs Strategic Operations Program Manager United States (Remote) Apply Now About Us RB Global (
NYSE:
RBA) RB Global (
NYSE:
RBA) (
TSX:
RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. Job Description The Strategic Operations Program Manager leads the end-to-end execution of strategic account programs across equipment assets lifecycle, including inspection, transportation, refurbishment, redeployment, and resale channels for North America. This role serves as the operational program owner, partnering across Sales, Operations, Logistics, Vendors and Analytics to translate customer and contractual requirements into scalable execution plans. The Program Manager ensures consistent delivery, optimizes asset flow and recovery outcomes, and drives performance through data-driven insights and continuous improvement. Responsibilities Primary Accountabilities Program Execution & Asset Lifecycle Management Own the operational execution of assigned Strategic Account programs from intake through completion across the service lifecycle. Translate contractual and strategic account requirements into clear operational workflows, task sequencing, and service milestones. Coordinate cross-functional execution across inspection, yard operations, logistics, refurbishment and resale. Identify and proactively mitigate risks impacting asset flow, service delivery or financial outcomes Monitor asset progression to ensure cycle time, service quality, and recovery value targets are met. Serve as the primary operational partner for assigned Strategic Accounts across Finance, Construction, OEM, Rental, Insurance, and Manufacturer Consignment segments. Act as the primary operational liaison between Sales, Site Operations, Inspection Operations, Enablement teams, and third-party vendors. Ensure alignment between customer commitments and operational execution across multiple sites and service providers. Support the rollout of customized service offerings such as a dedicated asset program, redeployment strategies, or non-auction solutions. Partner with account and operations stakeholders to resolve escalations impacting service quality, timelines, or customer satisfaction. 2. Program Governance, Coordination & Communication Maintain and manage program governance artifacts including workstream trackers, action registers, service requirement documentation, and status logs. Support the development and delivery of program updates, executive summaries, and Monthly Business Review (MBR) materials. Facilitate regular status updates and business reviews with internal stakeholders and customers. Document and support standardization of processes across sites to improve consistency and scalability. Ensure clear and consistent communication of priorities, risks, and performance across distributed teams and locations. 3. Reporting Analytics & Asset Performance Compile, validate, and maintain operational data across internal systems (e.g., MARS, Oracle, Mercury, Sales Contract Reports, + more) to support program monitoring. Develop and maintain recurring reports and dashboards using Excel, Power BI, Looker, or similar tools. Track and report on KPIs such as asset cycle time, time-to-sale, recovery value, service turnaround, and vendor performance. Identify and analyze trends across categories, geographies, and service lines. Identify bottlenecks and recommend actions to improve throughput and financial outcomes. Provide insights and reporting to support customer reviews and internal decision-making. 4. Continuous Improvement & Operational Optimization Identify operational inefficiencies and recurring execution issues across strategic programs. Partner with operations and enablement teams to implement scalable improvements. Contribute to the evolution of strategic programs and service offerings. Support change management across field operations, vendors, and internal teams.
Qualifications Knowledge & Experience:
Education Required:
Bachelor's degree or equivalent work experience • 3+ years of experience in program management, operations, or asset lifecycle environments Experience in multi-site operations, heavy equipment, logistics or industrial services preferred.
