An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
7am-7pm Monday - Friday Buildings are open 7 days per week Success Profile SEJ is looking for an individual who thrives in a high-energy, fast-paced environment. The right candidate brings a strong sense of ownership and accountability, experience managing hourly labor in a service-based industry, and the ability to solve problems quickly and effectively.
Key Responsibilities Operations:
Own all daily janitorial operations across assigned portfolio, ensure all services meet quality and safety expectations, conduct inspections and safety audits, and monitor inventory and supply ordering
Leadership:
Hire, onboard, train, develop, and coach assigned employees. Manage staff performance, including discipline and terminations as needed, while building and maintaining a stable, safe, and reliable workforce
Customer Service:
Serve as primary point of contact for client leadership, including regular walkthroughs and meetings, and resolving issues quickly and professionally
Financial:
Own labor, scheduling, payroll, supply ordering, and employee appreciation budgets
Growth:
Identify and sell additional service opportunities (tag work) and ensure successful execution. Develop and implement process improvements to strengthen overall performance
Qualifications Background & Work Authorization:
Must be able to successfully complete a background check, motor vehicle record (MVR) check if required and meet all hiring requirements
Experience:
Prior experience managing hourly labor in a service environment preferred; janitorial or facility services experience a plus
Leadership:
Positive attitude with the ability to accept feedback, lead teams, and hold employees accountable
Flexibility:
Must be willing to work a full-time flexible schedule across shifts as business needs require
Hands-On Support:
Willing and able to step into any role and perform operational tasks when needed, including trash removal, vacuuming and carpet cleaning, sweeping and mopping hard surface floors, cleaning restrooms, sanitizing high-touch surfaces, spot cleaning glass, dusting, restocking supplies, and stripping and waxing VCT.
Safety:
Commitment to maintaining a safe work environment and enforcing company safety policies, procedures, and PPE requirements
Communication & Technology:
Strong communication skills and proficiency with basic computer and mobile systems
Organization:
Able to manage multiple priorities with a strong sense of urgency and customer service focus
Physical Requirements:
Ability to lift up to 50 lbs and perform physical duties associated with janitorial operations, including standing, walking, bending, reaching, and remaining active throughout the shift. Steal toed shoes required Compensation & Benefits Base salary depending on experience Quarterly bonus opportunity based on personal scorecard results Commission opportunities available for additional service sales Paid Time Off Medical, Dental, Vision, Life & Short/Long Term Disability Insurance 401(k) High performers in this role will have the opportunity to grow within the Company Access to DailyPay, allowing access to earned wages prior to payday SEJ Services, LLC is a privately owned commercial janitorial services company operating across 9 states in the Southeast. SEJ's culture has been nationally recognized as a Top Workplace from 2022-2026! SEJ provides cleaning services for office, medical, industrial, manufacturing, and educational facilities.
