Reservations Supervisor Charleston Harbor Resort and Marina Mount Pleasant, SC Job Details Full-time 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Qualifications Guest reservation booking Management Employee relationship building Sales team management High school diploma or GED Supervising experience

Full Job Description Job Title:

Reservations Supervisor Reports to: Director of Revenue-Reservations The reservations supervisor leads and supports the daily operations of the Reservations team by coaching Reservation Sales Specialists, ensuring exceptional guest service, and performance excellence. Assist with monitoring productivity, quality, and service standards while fostering a positive, guest-focused culture. Provides leadership, training, and operational support to enhance team performance, guest satisfaction, and revenue growth through effective sales and service execution.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

Assisting with monitoring agent production and activity Call and email pre-arrival reservations to invite guests to reserve other activities and events Follow guidelines and scripts for phone and email communications Organize and update reservations details for reservations staff Maintain reservation arrivals and room inventory for availability Promote and sell special hotel programs, special rate packages, and upgrades when appropriate Answer the telephone in a professional manner and assist guests with any questions, sale of the outlets, and directions to the property etc., Set goals and expectations to meet and improve overall guest satisfaction and experience Enter and maintain group blocks, information and inventory Maintain an up-to-date working knowledge of all resort amenities as well as any special events Interact with resort staff in a professional manner, assisting other departments with necessary information on guests' arrivals and requests/special needs Be knowledgeable of all emergency procedures and Resort policies Communicate all pertinent information to the Director of Revenue/Reservations, Front Desk Managers, Director of Rooms and Sales Department as necessary Champion programs that train and develop the team as it relates to policies and procedures Cultivate an atmosphere of continuous learning Foster and grow working relationships with other departments Maintain and improve the quality of information given to guests via the phone or email Qualifications /

Requirement:

• High school graduate or equivalent required
• Excellent oral and communication skills required
• Excellent multi-tasking skills required
• Ability to handle stressful situations in a calm, professional manner
• Sales experience, hospitality preferred
• Able to work varying shifts depending on the requirements of the position
• Two years of hotel reservations experience
• One year of hotel reservations supervisory experience

NOTE:

The job descriptions listed above was designed to indicate the general nature and level of work performed by employees within this job. It is not to be interpreted as a comprehensive inventory of all duties and responsibilities required of the designated employee. This hotel operates seven (7) days a week, twenty- four (24) hours a day. At times it may be necessary to move an associate from one shift to another, if required by business demands.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person