A Field Operations Manager is responsible for field operations of a company or organization, usually installing, repairing or maintaining equipment or services in the field, often outdoors. May supervise field technicians and operatives. Assists in developing regional business plans and strategies. Helps manage budget and expenditures. Ensures quality and technical expertise required for field work are met.
Are you an experienced leader in the restoration industry? Join the RestoPros of Charlotte team as a Mitigation Manager, where you'll oversee emergency mitigation services, drive operational excellence, and lead a team committed to exceeding customer expectations.
Job DescriptionKey Responsibilities:
Achieve and exceed division targets for quality, customer satisfaction, and profitability. Manage scheduling of technicians, subcontractors, and laborers for efficient project execution. Oversee project timelines, resource allocation, and job scheduling to maximize efficiency. Ensure accurate and timely production reporting from field operations to administration. Conduct quality control inspections to ensure compliance with company standards. Train and mentor staff to achieve goals in quality, profitability, and customer satisfaction. Assist with recruiting, hiring, and professional development of Technicians. Prepare job contracts, oversee and write estimates, and negotiate insurance claim settlements. Schedule and oversee maintenance of equipment and service vehicles. Track supply inventory to ensure readiness and operational efficiency.
Qualifications:
4-5 years in the cleaning/restoration industry, or an Associate's degree in a related field with 3+ years of relevant experience. Supervisory or team leadership experience preferred.
Certifications:
IICRC certifications in Water Restoration, Fire Restoration, and Mold Remediation are required. Advanced technical skills in mitigation practices.
Skills:
Strong oral and written communication abilities. Proficiency in Microsoft Word, Excel, and restoration software such as Xactimate. Excellent organizational and planning skills to manage multiple projects and priorities.
Physical Requirements:
Ability to lift up to 50 lbs and work in diverse job site environments.
Pay & Benefits:
The position pays a base salary with a bonus structure Company vehicle, phone, iPad, and Instruments are provided Insurance, 401k, and paid vacation are provided after a probationary period
Schedule:
Monday to Friday Weekends required Holidays required Overtime On call Join RestoPros of Charleston and make an impact by leading a dedicated team and delivering exceptional mitigation services!
Pay:
$60,000.00 - $70,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance
