A Hospitality Operations Supervisor is responsible for the functional management of day-to-day hospitality-specific operations and implementation of strategic projects. Engages with and supervises hospitality stuff such as front-desk clerks, concierges, housekeeping, etc.
The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Specialist enhances the overall guest experience across one or more of our food service outlets or catering locations by upholding exceptional standards of hospitality. They must possess a deep knowledge of hospitality principles and a solid grasp of food and beverage safety protocols. Collaborating closely with hospitality leadership, this role focuses on crafting unforgettable moments for guests through flawless service, while maintaining rigorous standards and expectations. The specialist is empowered to promptly resolve guest concerns or feedback, troubleshoot equipment challenges, apply creative problem-solving, and communicate effectively at all levels. The Hospitality Specialist supports SpaceX s mission by upholding exemplary, professional, and welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards.
RESPONSIBILITIES
Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfactionSupport the setup, execution and breakdown of services/events including workstations, surrounding areas, dining, work, and storage spaces, ensuring safety and organizationCollaborate with a team to meet time and quality standards set by leadership while working with urgencyAssist in organization, cleaning and maintenance on departmental tools, equipment, and food service areasComplete daily record keeping, tasks, and opening/closing checklistsInteract professionally with guests, supervisors, and co-workersEngage with guests through strong customer service, clearly communicating operational expectations, anticipating their needs and exceeding expectationsMaintain proper safety guidelines and food safety/sanitation practices Understand and participate in the training of all Hospitality roles and responsibilities, filling in for roles as needed
BASIC QUALIFICATIONS
High school diploma or equivalency certificate 4+ years of food service experience in customer service role
PREFERRED SKILLS AND EXPERIENCE
2+ years of leadership experience7+ years of food service experience in customer service roleSelf-motivated and takes initiative in a dynamic, fast-paced environment Previous work experience in a high-volume output environment Previous work experience in team settings Excellent interpersonal, oral, and written communication skills Excellent time management skills Advanced understanding of food safety and sanitation practices Basic computer skills (Microsoft Office primarily)Advanced knowledge with allergen identification and dietary restrictions Advanced knowledge of food ingredients, preparations, and stylesAdvanced beverage knowledge including proper wine serviceAdvanced knowledge of service styles and expectationsExperience in all areas of restaurant and event service including serving, bartending, and portingDemonstrated excellence in guest service skills: reliable, consistent, informative, pleasant
ADDITIONAL REQUIREMENTS
Must be able to work all shifts and available for overtime, weekends and holiday(s) as neededWillingness to participate in internal leadership and development trainingTeam player with the ability to collaborate effectively, including but not limited to training of incoming team members Ability to work gracefully under pressure Must have or obtain TX Food Handlers card and TABC certification (training provided internally as needed)
Stand:
Up to 10 hours per day
Sit:
Up to 1 hour
Push/Pull:
Up to 50lbs. (unassisted) 30 minutes to 1 hour per dayOverhead reach: Up to 1 hour per day
Walk:
Up to 10 hours per day
Lift/Carry:
Up to 25lbs. (unassisted) 30 minutes to 1 hour per dayClimb (ladder/stairs): Up to 1 hour per day
Kneel/Crouch:
Up to 3 hours per dayUpper body twist: Up to 3 hours per dayAbility to work in temperatures over 80 degrees up to 3 hours per dayCandidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review.
