An Operations Manager manages operations for a specific area within a company or organization. Supervises staff, oversees quality control, process improvement, and budget management for daily work activities. Has significant authority within their area of responsibility such as hiring, training, and managing staff.
About Us We are a fast-growing luxury mobile pet grooming company committed to providing exceptional grooming services with unmatched convenience. Our mission is to deliver an outstanding experience for every pet and pet parent while building a company known for integrity, professionalism, and exceptional customer care. Position Summary The Operations & Growth Manager will oversee the daily operations of the business while leading initiatives that drive sustainable growth. This role combines leadership, sales, business development, recruiting, customer service, and operational management. The ideal candidate enjoys solving problems, building relationships, creating efficient systems, leading people, and achieving measurable results.
Key Responsibilities:
Business Growth & Sales Develop and execute strategies to grow revenue and recurring customers. Build relationships with veterinarians, apartment communities, HOAs, pet stores, trainers, breeders, and other referral partners. Represent the company at community events and networking opportunities. Identify new marketing and partnership opportunities. Track sales performance and recommend strategies for continued growth. Operations Manage daily business operations to ensure smooth, efficient service. Monitor key performance indicators and identify opportunities for improvement. Develop and maintain operational procedures and systems. Ensure consistent communication between office staff and groomers. Leadership & Team Development Recruit, interview, hire, and onboard new team members. Coach employees and foster a positive, accountable culture. Conduct regular performance check-ins and provide constructive feedback. Help create a workplace where employees feel supported and motivated. Customer Experience Maintain a high standard of customer service. Resolve escalated customer concerns professionally and promptly. Monitor customer feedback and online reviews. Develop strategies to increase customer retention and loyalty. Qualifications 3+ years of leadership or management experience. Proven success in business development, sales, or operations management. Strong organizational and problem-solving skills. Excellent communication and relationship-building abilities. Self-motivated with the ability to work independently. Comfortable managing multiple priorities in a fast-paced environment. Experience with scheduling software, CRM systems, or service businesses is a plus. Pet industry experience is helpful but not required. The Ideal Candidate You are someone who: Thinks like an owner and takes initiative. Enjoys building systems that improve efficiency. Loves developing relationships within the community. Uses data to make informed decisions. Leads with integrity, professionalism, and accountability. Is energized by helping a growing business reach the next level. Compensation & Benefits Base salary Performance bonuses Paid time off Phone allowance Fuel card Performance Incentives Performance bonuses are based on measurable results, including: Revenue growth New recurring customers Referral partnerships Employee recruitment and retention Route efficiency Customer satisfaction and online reviews Why Join Us? This is an opportunity to make a meaningful impact on a growing business. You'll work directly with the owner, help shape the company's future, and have a clear path to increased responsibility and compensation as the business expands. If you're excited about building something exceptional—not just maintaining the status quo—we'd love to hear from you.
