• Bus Operations Call Center Controller (BOCC) - Fairfax
• Transdev in Fairfax County is hiring a Bus Operations Call Center Controller. The BOCC Controller oversees day-to-day and timely communication with our bus operators and supervisors in the field. We are seeking customer service-oriented professionals who are dedicated to safety and being the eyes on the road for our operators.

• CBA Position:

• Position Subject to

Collective Bargaining Agreement:

• + Starting pay $28.25 /hr
• Benefits include:
• + Vacation
• :•applicable after 1 year of service +

Paid Sick Leave:

5 days. + Vacation time after 1 year + Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays. The BOCC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on-time service of buses on routes. The BOCC Controller uses a

GPS CAD/AVL

system to proactively manage the day-to-day on the road operations of transit service delivered by Transdev.

• RESPONSIBILITIES

• + Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.

+ Pro-actively intervenes, using all available resources, to ensure that the safest high-quality service is provided. + Collaborates with the local Transdev operating divisions and the Client regarding; service. interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs. + Make documentation in various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc. + Documents and refers disciplinary actions to BOCC Supervisor as directed by manager to include: verbal counseling, written counseling, written work rule violation notices, etc. + Documents and refers commendations to BOCC Manager. + Resolves disputes and concerns raised by employees. + Handle multiple tasks accurately and effectively in a fast-paced environment. + Other duties as required including cross training in various roles.

• QUALIFICATIONS

• + Some college preferred.

+ 3 years' experience in heavy radio or dispatch preferred. Preferably in a transit environment. + Experience in computer databases and MS Word software required. + Must be able to work on multiple tasks simultaneously. + Must be able to communicate instructions and directions in an extremely busy environment. + Ability to quickly analyze a situation and provide an effective solution is essential. + Ability to work under stressful situations essential. + Knowledge of service area. + Knowledge of or ability to learn working systems of coaches a must. + Must be able to communicate in written form. + Knowledge of two-way radio systems is essential. + Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups. + Travel requirement (as a percent):