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Hospitality Operations Manager
Career Insights for Hospitality Operations Supervisor
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Scorecard
Based on Washington data
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What they do
A Hospitality Operations Supervisor is responsible for the functional management of day-to-day hospitality-specific operations and implementation of strategic projects. Engages with and supervises hospitality stuff such as front-desk clerks, concierges, housekeeping, etc.
$72,551 / year median in Washington
+11% projected growth
Job Description
Moonstone Properties is a vacation rental company in Moclips, Washington comprising a 20-room inn and six houses. We take pride in our thoughtful customer service, comfortable accommodations, high guest ratings and breathtaking view of the Pacific Ocean. We welcome parties of 1 to 12 guests per reservation and allow pets. We are seeking to hire an Operations Manager to work full time hours on-site at Moonstone Beach Motel in Moclips. The Operations Manager will be responsible for: Daily operation of the front desk: Making reservations Welcoming guests and giving them a tour of the property Managing guest issues during stays Responding to phone and internet inquiries Collecting payment Coordinating housekeeping and maintenance staff: Assigning cleans to meet deadlines Inspecting units to be sure quality is being met Maintain stock levels for guest amenities and cleaning products Upkeep of company property Projects to improve facilities Discovering maintenance needs and scheduling repairs Train and assist housekeeping staff Property upkeep Aid in
HR Compliances:
Documenting, giving opinions on incidents Sit in on interviews and hiring decisions Coach on the spot when appropriate Cover General Manager during her time out of office Because we are a small business, at times we all have to perform work outside of our ordinary job responsibilities
•taking out trash, cleaning dirty rooms, doing landscaping. Candidates are encouraged to apply if they have the attitude to do what it takes to keep the property running and the guests smiling. The right candidate to join the team will have: A professional demeanor Open availability
•weekends and holidays are expected Clear and correct communication, both verbal and written Reliable transportation Experience in hospitality or formal education in a related field Punctuality and reliable attendance
Pay:
$54,080.00
•$60,320.00 per year
Education:
High school or equivalent (Required)
Experience:
Hospitality:
1 year (Preferred) Shift availability: Day Shift (Required) Ability to
Commute:
Moclips, WA 98562 (Required)
Work Location:
In person