Job Summary We are seeking a dynamic and flexible Part-Time Front Desk Associate who is eager to provide exceptional guest experiences across all shifts—morning (7 AM-3 PM), evening (3 PM-11 PM), and overnight (11 PM-7 AM). This vital role involves managing guest check-ins, handling inquiries, and ensuring smooth operations at the front desk of our bustling hospitality environment. If you thrive in a fast-paced setting, possess excellent communication skills, and are passionate about hospitality management, this opportunity is perfect for you! Join us to deliver memorable guest services while working flexible hours that fit your lifestyle. Duties Welcome guests warmly and efficiently check them in and out using hotel management software. Handle multi-line phone systems with professionalism, providing accurate information and directing calls appropriately. Manage guest requests, resolve issues promptly, and ensure a high level of customer service throughout their stay. Maintain accurate records of guest information, reservations, and billing details. Assist with night audit procedures, reconciling accounts and preparing reports during overnight shifts. Support guest relations by addressing concerns with courtesy and ensuring a positive experience. Collaborate with housekeeping and maintenance teams to coordinate room readiness and resolve any guest concerns swiftly. Qualifications Previous experience in hotel management or front desk operations preferred; hospitality or resort experience is a plus. Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly desirable. Knowledge of hotel management systems, night audit procedures, and guest services best practices. Excellent phone etiquette and proficiency in handling multi-line phone systems. Ability to work all three shifts—morning, evening, and overnight—and adapt to changing schedules. Demonstrated hospitality management skills with a focus on guest relations and problem-solving. A friendly, energetic attitude with a commitment to creating welcoming environments for all guests. Join our team to be part of an energetic environment where your hospitality skills make a real difference! We value dedicated professionals who are eager to deliver exceptional service around the clock while enjoying flexible part-time hours that fit your lifestyle.

Pay:

$15.00 - $18.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person