Job Title:

Order Entry Clerk Location:

City of Industry, CA Pay:

$18.50 per hour

Shift:

Monday - Friday, 7:00am - 3:45pm

Essential Duties:

Answer phone calls, respond to email inquiries, and process customer orders. Enter purchase orders for billing in SAP, generate invoices, and reconcile inventory. Correspond with customers regarding order receipt, pricing, schedule changes, and shipping updates. Review contracts and orders entered to ensure accuracy of data. Interface with production, purchasing, quality, shipping, and accounting teams to ensure on-time product delivery. Maintain and update filing, inventory, mailing, and database systems. Coordinate with appropriate company departments to resolve issues and customer complaints. Maintain accurate records and files of orders, quotes, invoices, and correspondence. Regularly utilize Microsoft Outlook and Excel for communication, reporting, and tracking.

Requirements:

Must speak and read English fluently

Bilingual:

Spanish is a plus Minimum 1-2 years of customer service experience. Proficient in Microsoft Office (Word, Excel, Outlook); experience with SAP is a plus. Strong focus, detail-oriented, and well-organized with the ability to prioritize workload to meet daily targets. Comfortable handling calls and working with customers directly. Self-motivated, flexible, and team-oriented with a positive "can do" attitude.

Pay:

$18.50 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Vision insurance

Work Location:

In person