Senior Associate, Live Order Experience DoorDash USA

• 3.3 San Francisco, CA Job Details $87,000
• $128,000 a year 19 hours ago Benefits Paid parental leave Parental leave Qualifications SQL databases Startup experience Process optimization Defect analysis Employee relationship building Mid-level Business consulting SQL Key Performance Indicators Business development Collaboration with product development teams Bachelor's degree Product innovation strategy Decision making Data interpretation Organizational skills Data-driven problem-solving Product strategy Root cause analysis Implementation of strategic initiatives 2 years Communication skills Banking Stakeholder relationship building Cross-functional communication Full Job Description About the Team The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it.

We partner closely with merchants to get to the root cause of order quality issues and build the tools, policies, and merchant-facing programs that fix them

• work that touches millions of orders a week and shapes whether customers trust ordering again.

About the Role We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Merchant operations. You will report into the Senior Manager, Order Quality on our Live Order Experience team in our Merchant Strategy & Operations organization. You're excited about this opportunity because you will… Strategize

• Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement Analyze
• Build models to evaluate the, value and opportunity costs of strategic initiatives and define success with KPIs Experiment
• Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization Influence
• Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives Make stuff happen
• Handle complexity in a detailed and structured way, with a bias to action We're excited about you because… You have 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus You have a Bachelor's Degree or higher You're an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; SQL is a plus You have a proven track record of leading initiatives, hitting goals, and succeeding in a complex and fast-moving environment You have expert interpersonal and communication skills You're a self-starter•You have a bias towards action and thrive in a fast-paced, constantly changing work environment You're naturally curious•You always look for ways to innovate and improve You're gritty•You roll up your sleeves and do whatever it takes to make things successful You're a relationship-builder•You can influence and motivate people at all levels across a variety of job functions You're a problem solver•You can independently translate high-level goals into actionable plans We expect this position to be filled by 9/29/26.

About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce

• people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144 .