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Order Entry Representative
Career Insights for Order Processor / Order Entry Clerk
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Scorecard
Based on Kansas data
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What they do
An Order Processor or Order Entry Clerk handles customer orders for products or services. Records and verifies information about the order, including shipping and billing information, enters data as needed for a company system, and directs the order to the department where it will be filled.
$43,042 / year median in Kansas
+8% projected growth
Job Description
Job Title:
Order Entry RepresentativeJob Description The order entry representative provides comprehensive customer support to online shoppers before, during, and after their purchase. In this role, you respond to customer inquiries, process and track orders, resolve issues, and help ensure a smooth and positive online shopping experience for every customer. Responsibilities
+ Respond to customer inquiries via email, phone, chat, and other online communication channels in a timely and professional manner.
+ Assist customers with product information, order placement, payments, shipping, returns, and exchanges.
+ Track orders and provide accurate updates on shipping status and delivery timelines.
+ Resolve customer complaints and concerns courteously and efficiently, following established procedures.
+ Process refunds, returns, replacements, and other service requests in accordance with company policies.
+ Maintain accurate and up-to-date customer and order information in company systems and order-management tools.
+ Collaborate with warehouse, shipping, sales, and other internal departments to resolve customer issues and ensure order accuracy.
+ Follow company procedures and service standards to maintain a high level of customer satisfaction.
+ Identify recurring customer issues or trends and communicate them to leadership when appropriate.
+ Support a positive, team-oriented environment by assisting coworkers and sharing knowledge as needed. Essential Skills
+ Excellent verbal and written communication skills.
+ Strong customer service mindset with proven problem-solving abilities.
+ Comfort using computers, email, chat platforms, and online order-management systems.
+ Basic knowledge of e-commerce websites and online purchasing processes.
+ Ability to multitask and manage multiple customer inquiries at the same time.
+ Strong attention to detail and a high level of accuracy in data entry and order processing.
+ Ability to remain patient, professional, and courteous when handling difficult or escalated situations.
+ Effective time-management and organizational skills.
+ Ability to learn new software, products, and company procedures quickly.
+ At least 1 year of office or customer support experience.
+ High school diploma or equivalent.
+ Strong technical and computer knowledge, including comfort using online chat tools. Additional Skills & Qualifications
+ Previous experience in customer service, retail, call center, or e-commer To view full details and how to apply, please login or create a Job Seeker account