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D
Dexian
CSR - Order Management
Career Insights for Order Processor / Order Entry Clerk
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Scorecard
Based on Tennessee data
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What they do
An Order Processor or Order Entry Clerk handles customer orders for products or services. Records and verifies information about the order, including shipping and billing information, enters data as needed for a company system, and directs the order to the department where it will be filled.
$40,392 / year median in Tennessee
+7% projected growth
Job Description
Job Title:
Customer Service (Order Management) #1012844Duration:
6 Months (Possibility of Extension)Location:
Nashville, TN 37214Pay Rate:
$22.00- $24.00 hourly on W2 Top 3 Skills you are looking for: 1. Candidate must be bilingual
- Spanish and English
- Written and verbal (required) 2.
Job Description:
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.Key Responsibilities:
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline: Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders Providing accurate documentation and continual communication to customer throughout the process. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding the processes, systems, and practices. Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process. Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation. Submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System. Knowledge of Quality Management Systems. Support Supervisor with hosting customer visits at local facility. Prepare and distribute standard and customized internal and customer reports. Understand Customer Order Management policies, procedures, and metrics. #CS Pay:
$22.00- $24.