Job Overview:

As an Order Entry/Customer Associate at our dental clinic, you will be responsible for accurately processing orders for dental supplies, equipment, and lab cases, while also serving as a friendly point of contact for our patients.

Responsibilities:

Order Entry & Processing:

Receive and process orders for dental supplies, instruments, materials, and equipment from clinical staff and dentists. Enter purchase orders accurately into the clinic's inventory or procurement system.

Customer Service & Patient Support:

Greet patients warmly in person, over the phone, or via email, representing the clinic with professionalism and care. Schedule, reschedule, and confirm patient appointments using the clinic's scheduling software. Assist patients with completing intake forms, medical histories, and consent documents. Coordination with

Clinical Team:

Communicate effectively with dentists, hygienists, and dental assistants regarding supply needs and patient orders. Alert clinical staff to any supply shortages that may affect treatment plans.

Qualifications:

High school diploma or equivalent. Strong attention to detail and organizational skills. Basic computer skills. Ability to multitask and work efficiently in a fast-paced environment. Professional and friendly demeanor with a patient-focused approach.

Pay:

$21.84 - $25.87 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Springfield, MA 01103