Customer Service & Order Associate

ALCOPATROL INC

Houston, TX Job Details Full-time $12 - $16 an hour 1 day ago Benefits Health insurance Paid time off Employee discount Opportunities for advancement Flexible schedule Qualifications Computer operation Interpersonal skills Phone communication English High school diploma or GED Attention to detail Organizational skills Computer skills Productivity software Office experience

Full Job Description Location:

Houston, TX 77036

Job Type:

Full-time About Us Alcopatrol Inc. is a growing electronic manufacturing and trading company. We are seeking a friendly, motivated, and dependable team member who enjoys helping customers and providing outstanding customer service. Position Summary As a Customer Service & Order Associate, you will assist customers by answering questions, processing orders, explaining our products and services, and providing excellent customer support throughout the customer journey. The ideal candidate has strong communication and organizational skills, a positive attitude, attention to detail, and a willingness to learn. This position is a great opportunity for someone who enjoys working with customers while also handling order processing and administrative tasks. Key Responsibilities Communicate with customers by phone, email, and in person, providing friendly and professional support. Answer inbound customer inquiries and make outbound calls to assist customers with questions regarding products, orders, services, billing, and account information. Introduce and explain product features and recommend appropriate solutions based on customer needs. Process customer orders accurately and maintain up-to-date customer records. Follow up with customers regarding order status, shipping, installation, and other service-related matters. Resolve customer concerns professionally and follow up when necessary to ensure customer satisfaction. Work closely with internal teams and installation partners to ensure smooth customer experience. Assist with general administrative, order processing, and customer service tasks. Perform other duties as assigned. Qualifications Fluent in English, both spoken and written. High school diploma or equivalent. Customer service, office, or order-processing experience is preferred; 1 year or more is a plus. Excellent verbal and written communication skills. Ability to explain products and solutions clearly and professionally. Strong phone etiquette and customer service skills. Strong organizational skills and attention to detail. Ability to multitask and prioritize work in a fast-paced environment. Self-motivated, dependable, and eager to learn. Ability to work independently and as part of a team. Basic computer skills and familiarity with email and office software. Preferred Qualifications Experience in the automotive, electronics, service, consumer products, or related industries is a plus. Experience with order processing or customer follow-up is a plus. Experience with e-commerce, Shopify, QuickBooks, CRM, or other order management systems is a plus. Benefits Health insurance Paid time off Career growth opportunities Friendly and supportive work environment How to Apply Please send your resume and cover letter to For inquiries, call: 832-731-9966

Work Location:

In person

Pay:

$12.00 - $16.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person