Loyalty Programs Coordinator

Loyalty Programs Coordinator Irvine, CA Job Details Full-time $26 - $28 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Employee discount Gym membership Life insurance Pet insurance Qualifications Bachelor's degree in communications Phone communication Marketing Expense management Catering Event planning Bachelor's degree in business Mid-level Event vendor coordination Customer inquiry handling Administrative experience Bachelor's degree in marketing Analysis skills Managing budgets in a finance role Bachelor's degree Loyalty programs Communications Productivity software Expenditure monitoring Excel formulas Business Ad-hoc reporting B2B marketing Communication skills Travel planning Excel data analysis Full Job Description Loyalty Programs Coordinator Marketing Irvine, CA Full Time What We Are Looking For Navien is seeking a Loyalty Programs Coordinator to support marketing initiatives and customer engagement programs, including administration of the company's Marketing Development Funds (MDF) program. This role requires a highly organized professional with strong communication and customer service skills who can manage multiple projects in a fast-paced environment. The ideal candidate has experience in B2B marketing and is familiar with the plumbing and HVAC industries or with the wholesale distribution channel. The Loyalty Programs Coordinator works closely with sales, marketing, and external partners to ensure smooth execution of customer programs, events, and marketing initiatives.

Responsibilities:

MDF Program Administration Manage day-to-day administration of the Marketing Development Funds (MDF) program Provide customer support to MDF participants and respond to program inquiries Review MDF pre-approval and reimbursement requests for compliance with program guidelines Coordinate with Inside Sales and National Sales Managers to allocate MDF budgets across key accounts Monitor account activity and budgets within the MDF portal Ensure adherence to program guidelines and deadlines Prepare recurring and ad hoc reporting for management and leadership Assist with the annual update and distribution of MDF program guidelines Coordinate with third-party vendors to maintain and update the MDF portal and Company Store platforms Event Coordination Plan and coordinate small- to mid-size customer events tied to MDF activities Manage logistics including itineraries, tra vel, catering, group activities, and vendor payments Serve as on-site host for select after-hours events and activities Coordinate internal and customer meetings or events (up to 200+ attendees) as needed Administrative Support Monitor incoming customer communications via phone and email and route inquiries appropriately Track MDF-related expenses, secure required approvals, and reconcile transactions in a timely manner

Requirements:

Strong customer service orientation with excellent follow-through Excellent written and verbal communication skills Highly organized with strong attention to detail Ability to manage multiple projects and deadlines in a fast-paced environment Strong analytical and problem-solving skills Proficiency with Microsoft Office 365 (Word, Excel, PowerPoint) Working knowledge of Excel, including PivotTables, lookup functions, conditional formatting, and basic charting Preferred Qualifications Bachelor's degree in Marketing, Business, Communications, or related field (or equivalent experience) Experience supporting marketing programs, loyalty programs, or customer initiatives Familiarity with wholesale distribution channels and manufacturer representative networks Corporate or customer event planning experience This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.

Pay Scale:

$26-$28 per hour (DOE) + plus annual bonus opportunity!

Benefits:

PPO Medical, Dental, Ortho, Vision, Rx, LTD and Life Insurance Employee-only premium covered at 100%

Optional Voluntary Benefits:

STD, Hospital, Critical Illness, Accident, Discounted Pet Insurance Pre-Tax Flex Spending Accounts:

Health and/or Dependent Care 11.5 Paid Holidays per calendar year Paid Community Involvement Volunteer Day 401K Plan, 100% match on employee's contribution, up to 5% Employee discounts on Navien products Discounted Tickets-hotels, amusement parks, sports events On site

EV Chargers Life Style Spending Account:

You choose- gas, pet care, financial advisor, gym membership Monday Lunches About Navien, Inc . Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America. Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions. Navien's international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors. Navien Inc. is an Equal Opportunity Employer No Agencies Please!