The incumbent serves as the Supervisory Program Specialist GS-0301-09, assigned to the Member Services Section within the Business Administration Service located at the Department of Veterans Affairs Palo Alto Health Care System (VAPAHCS). This position reports to the Assistant Chief (Supervisory Program Specialist) of Member Services, located in Livermore, CA.
Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement 09/30/2026.
Time-In-Grade Requirement :
Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position, you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below:
Specialized Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of the organizational structure, policies, and procedures of VAPAHCS and Veterans Health Administration (VHA), including knowledge of the major issues, program goals and objectives, work processes, and administrative operations of the organization. Knowledge of VAPAHCS rules, regulations, and procedures on administrative reporting and control requirements for such matters as records management, time and attendance, travel, purchase of nonexpendable supplies, securities, publications, and form controls, in order to advise staff on procedural requirements and prepare documents on behalf of the leadership and Operations administrative team. Skill in gathering information on the mission, functions, and structure of VAPAHCS in order to provide advice and assistance to staff in identifying and resolving a variety of administrative issues. Skill in applying analytical and process improvement techniques to the identification of issues or problems of a procedural or factual nature. Skill in using computer programs, such as Microsoft Office Suite, VA software packages, including but not limited to
CPRS, VISTA
Imaging, and GUI mail.
NOTE:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have a master's or equivalent graduate degree OR, 2 full years of progressively higher level graduate education leading to such a degree OR, LL.B. or J.D., if related .
OR, Combination:
Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education. You will be rated on the following Competencies for this position: Administration and Management Customer Service (Clerical/Technical) Leadership Organizational Stewardship Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note :
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:
The work is primarily sedentary, although it may require some physical effort using computers or transporting documents, presentations, and pamphlets to outreach events. Work is typically performed in an adequately lighted and climate-controlled office. May require being in a clinical environment to accomplish tasks. Some travel is expected for this position to have the ability to meet with local providers away from the duty station to make the best use of their time and schedules. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .
