Volunteer Program Specialist Humane Society of Ventura County Ojai, CA Job Details Full-time From $72,400 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Project reporting Google Workspace Volunteer coordination for social programs Program management Volunteer management Customer service Program development Presentations for conferences or internal meetings Performance Reporting Metrics Reporting Recruitment metrics tracking Data summary reports Driver's License Volunteer training Volunteer coordination program management Attention to detail Mentoring Relationship management Volunteer coordination Developing onboarding programs Productivity software Onboarding process management Volunteer recruitment Reporting tools for recruitment Full Job Description Organization Overview The Humane Society of Ventura County (HSVC) is an independent nonprofit animal welfare organization dedicated to improving the lives of animals and the people who care for them throughout Ventura County. Founded more than 90 years ago, HSVC operates an animal shelter, adoption center, and community spay and neuter clinic in Ojai. Position Overview The Volunteer Program Specialist leads the day-to-day operation and growth of HSVC's volunteer program: recruiting and onboarding volunteers, providing hands-on training and daily support, and using data to strengthen engagement and retention. This is a highly visible, hands-on role for an energetic relationship-builder who enjoys creating an organized, welcoming experience from first inquiry through long-term service. Schedule Tuesday - Saturday; 9:00am - 6:00pm. Onsite on Ojai, CA. Responsibilities Recruitment Develop and carry out recruitment strategies to meet HSVC's annual volunteer participation and growth goals. Build relationships with schools, businesses and community organizations; plan group service days and represent HSVC at tours, orientations and public events. Respond promptly to volunteer inquiries and applications, maintaining consistent follow-up through placement. Onboarding, Training & Daily Support Manage the full onboarding pathway: application review, orientation, role-specific training, activation and follow-up. Serve as the primary daily point of contact and mentor, matching volunteers to roles based on skills, interests and shelter needs. Provide coaching and constructive correction; coordinate retraining, reassignment or removal when needed for safety or policy compliance. Develop volunteer leaders and mentors, and train HSVC staff who work with volunteers on consistent expectations and safety practices. Engagement, Communication & Retention Communicate with volunteers at least weekly; maintain volunteer communication channels with updates, reminders and recognition. Create retention and re-engagement strategies, including outreach to inactive volunteers and removal of participation barriers. Manage volunteer appreciation efforts and help resolve concerns or conflicts fairly and promptly. Program Operations & Technology Serve as lead administrator of the volunteer database, keeping applications, waivers, training records and hours accurate and current. Manage the volunteer email inbox; use volunteer-management software, online forms, scheduling tools and approved AI tools to improve efficiency while protecting confidential information. Maintain volunteer policies, training materials and supply readiness; collaborate with department leaders to develop new volunteer roles. Metrics & Reporting Set annual and monthly program goals; track recruitment, onboarding, retention and other key metrics. Prepare monthly reports and presentations for management and the Board highlighting trends, progress and volunteer impact. Collaboration & Safety Serve as liaison among volunteers, staff and administration; represent HSVC policies and philosophy positively. Monitor volunteer safety and compliance, responding promptly to hazards; maintain confidentiality of sensitive information. Perform other duties as assigned. Minimum Qualifications High school diploma, GED or equivalent combination of education and experience. At least two years of experience coordinating or leading a volunteer program, including recruitment, onboarding, training, engagement and retention. Demonstrated ability to build relationships with volunteers and community groups and provide hands-on support in a busy environment. Strong public-speaking and presentation skills, including delivering orientations and trainings. Experience tracking program data and preparing reports or presentations for leadership. Strong written communication skills; proficiency with Microsoft Office, Google Workspace and similar tools, with ability to learn new software quickly. Excellent organizational and time-management skills; comfort working around animals, including those with uncertain dispositions. Valid California driver's license and acceptable driving record; ability to work a varied schedule including weekends, holidays and evenings. Preferred Qualifications Experience managing volunteers in an animal shelter, humane organization or veterinary setting. Experience with a volunteer-management platform such as Volgistics; knowledge of free-free, reward-based animal handling. Experience developing volunteer leaders or mentor programs, and planning recognition activities or service days. Associate's or bachelor's degree in nonprofit management, communications, education, human resources or a related field.

Pay:

From $72,400.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person