Program Specialist MobileMoney, Inc. - 4.0 San Clemente, CA Job Details Full-time $70,304 a year 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Vendor relationship building Customer communication Microsoft Outlook Interpersonal skills Spreadsheets High school diploma or GED Attention to detail Problem-solving Microsoft Teams Time management Full Job Description mobilemoney provides technology-based solutions to the gaming, ATM, and financial payment markets throughout the United States. Our organization has a long-standing reputation for reliability, integrity, and respect. We are committed to deliver exceptional service to our clients while maintaining the highest standards of operational excellence and compliance. We are seeking a motivated, detail-oriented Program Specialist to join our team. This position plays a critical role in supporting daily operational activities across multiple business units, ensuring the smooth execution of process, client support, program administration, reporting, and cross-departmental coordination. The ideal candidate is highly organized, adaptable, technologically proficient, and capable of managing multiple priorities in a fast-paced environment. This is an excellent opportunity for an individual who enjoys problem solving, process development, and working collaboratively with operations, customer service, compliance, development, accounting, and sales teams.

Core Responsibilities:

Support daily operational functions related to ATM, payments, cash to card, event payments, and financial technology programs. Monitor operational workflows and identify opportunities for process improvements and efficiencies. Coordinate with internal departments to resolve operational issues and ensure timely completion of tasks. Assist with onboarding new clients, vendors, and business partners. Maintain accurate records, reports, and operational documentation. Investigate and resolve escalated customer, partner, and operational inquiries. Track and monitor service requests, work orders, and operational projects. Ensure operational processes align with company policies, compliance requirements, and industry standards. Assist with audits, documentation reviews, and regulatory requests as needed. Work with third- party vendors and banking partners to support ongoing operations. Maintain process documentation and training materials. Participate in special projects and operational needs on a rotating basis, when required.

Qualifications:

High School Diploma or equivalent. 2+ years of experience in operations, banking, payments, customer service, financial services, ATM services, or a related field. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to prioritize and manage multiple tasks simultaneously. Strong analytical and problem-solving abilities. Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook and Teams. Ability to work independently and as part of a team. Strong attention to detail and accuracy.

Preferred:

Experience in ATM operations, payment processing, fintech, gaming, prepaid card programs, or financial services. Experience working with banks, processors, sponsor banks, or regulatory requirements. Knowledge of reconciliation, reporting, settlement, or transaction processing activities. Experience using CRM, ticketing, or project management systems.

Success Factors:

Highly dependable and self-motivated. Process-oriented with strong attention to detail. Comfortable working in fast-paced environment. Customer-focused with a positive attitude. Adaptable and willing to learn new systems and processes. Committed to maintaining confidentiality and professionalism.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8-hour shift Monday to Friday On call Weekends as needed

Work Location:

In person

Suggested Salary Range:

$70,304.00

Equal Employment Opportunity:

mobilemoney is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. \

Pay:

$70,304.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person