SCHEDULE

Monday through Friday, 8:00am - 5:00pm, (with a 1-hour unpaid break)

ESSENTIAL DUTIES AND RESPONSIBILITIES

: Responsibilities include the following, and other duties may be assigned: Respond to client inquiries via phone, email, and in person; assist with call answering, transfers, and referrals to appropriate departments or external providers Maintain accurate client records by documenting notes, updates, and changes; communicate updates to case managers, ILS, drivers, and program staff Serve as a liaison between clients and delivery drivers to support successful Home Delivered Meals (HDM) deliveries Manage and update inactive client lists and assist with client account changes, terminations, and related correspondence Assist with drafting and processing termination letters and addressing client complaints in a timely and professional manner Support intake, enrollment, and eligibility verification processes Assist with data collection, reporting, and preparation for annual, quarterly, and program audits Provide clerical support including filing, copying, preparing mailings, and organizing program documentation Assist with completing and collecting client surveys Support high-volume call periods related to special events and holidays, including special holiday deliveries like Matzah Mitzvah and Milk & Honey Relay accurate and timely information between program staff and participants Ensure all documentation complies with funding agency and regulatory requirements Provide coverage at congregate sites, as required Assist the Administrative Officer with processing payments, completing check requests, and tracking expenses in the Expense Tracker Assist the JCS Delivers Program with intakes, placing orders, and responding to client inquires, as required

Supervisory Responsibilities:

This position has no supervisory responsibilities.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent, required Associate degree, preferred Data entry skills, required Microsoft Office Suite, required Ability to travel locally as required for program operations, required. Bi-lingual English/Spanish, required

PERKS:

We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community! JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status. JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace. All Full-Time staff members are required to attend and work from start to end, JCS' Milk and Honey, Matzah Mitzvah and other similar events, which are typically held on Sundays and/or evenings. These events are essential to our organizational culture and participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, it helps to set the standard for involvement and demonstrate our commitment to these meaningful traditions. •Please be advised, if selected for this position, you will be required to submit to a level II background screening through the

DCF Clearinghouse:

https://info.flclearinghouse.com

Pay:

$16.50 - $18.00 per hour

Benefits:

401(k) matching AD&D insurance Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Education:

High school or equivalent (Required)

Language:

English and Spanish fluently (Required)

License/Certification:

driver license (Required) Ability to

Commute:

North Miami, FL 33181 (Required)

Work Location:

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